Technical Coordinator Quality

ntrs; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Northern Trust in Bengaluru seeks a Technical Coordinator for Client Delivery Solutions. You will coordinate, document, and manage IMCAT activities for Custody, GFS and Corporate Institutional clients, partnering with client servicing, consultants, and global stakeholders to design and implement end-to-end product solutions.

This role requires strong custody experience, familiarity with Passport processes, income collection, corporate actions, and hands-on SWIFT/FTP connectivity.

Qualifications

• Strong custody experience and knowledge of custodian roles and responsibilities.
• Experience coordinating client implementat ion projects and onboarding processes.
• Ability to analyze complex implementation needs and provide practical solutions.

Responsibilities

• Drive end-to-end IMCAT implementation for Custody, GFS & Corporate Institutional clients.
• Coordinate with Client Servicing Teams, Consultants, and global stakeholders to design implementation strategies.
• Document client calls and prepare status reports for management.
• Provide strong client servicing and analytical skills to address technical queries from investment managers.
• Liaise between clients and production areas to communicate setup activities and service requirements.
• Onboard new relationships and establish connectivity using SWIFT/FTP where applicable.

Skills

Custody experience

Client servicing

Analytical skills

Stakeholder management

Tools

SWIFT

FTP

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Description - Technical Coordinator, Client Delivery Solutions

This role is for Client Delivery Solutions (IMCAT) Team, consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to institutional trust and custody products. Works with clients, prospects, partners, and investment managers, as appropriate, to provide beginning-to-end implementation of product solutions. Works with the sales and/or client service team to ensure that all partners understand the service needs in order to establish the proper ongoing support.

This position is essential as we strive to deliver high touch client servicing and consulting services related to the swift standards and industry deliverables (STP, T+1, ISO 20022 changes). Our team supports approximately 1100 IM's and about 350 GFS client relationships

Summary

Responsible for coordinating, documenting, and managing all IMCAT related activities for Custody, GFS & Corporate Institutional clients. Work closely with Client servicing Teams, Consultants, global stakeholders, relationship management and operation teams for designing/leading implementation strategies based on overall stated goal/objective. Extensive technical and functional knowledge of the business environment is required to work with team members to research and provide solutions for complex issues. Carries out activities that are large in scope, cross-functional and technically difficult. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities. Keeps abreast of emerging industry trends.

The ideal candidate must have strong custody experience, should be familiar with the custodian roles and roles and responsibilities such as Passport, income collection and corporate actions. The candidate should also have a background using SWIFT and FTP or have a background in trades, automating trades, reconciliation feeds and/or corporate actions, as well as onboarding new relationships on to NT and establishing connectivity.

Major Duties

• Drive automation with trade, corporate action, foreign exchange and reconciliation messaging for both SWIFT and FTP communication standards.
• Good knowledge of the investment market and instruments like Equity, Bonds, FX and Derivatives
• Demonstrates excellent analytical, consultative, communication and judgment skills
• Handle the projects and/or train team members and take full ownership for more than 1 process at a time, reports and/or procedures.
• May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
• Manage / Handle daily operational activities and supervise day-to-day work in the process
• Focuses on maintenance and implementation of policies and procedures in the function, building towards becoming an area expert.
• Provide strong client servicing skills to address the day-to-day technical queries received from our investment managers.
• Consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to the institutional trust and custody products.
• Works with clients and/or partners to devise solutions using technology including custom production or system development.
• Works with relationship manager and client to gain understanding of client needs and implements accordingly.
• Serves as the implementation liaison between the client and the production areas to communicate all account and service set up activities.
• Develop solutions to implementation problems that are satisfactory to both client and partners.
• Anticipates problems based on analysis of implementation issues.
• Advises relationship managers and partners in other areas regarding implementation issues.
• Documents client call and prepare status reports for management.
• Coordinates and participates in training presentations with clients, in the bank and at client sites.
• Ensure that all necessary client documentation is completed according to audit guidelines.
• Provides procedures and documentation for account servicing.
• Keeps abreast of new and existing bank pro