Technical Coordinator Quality

085 Northern Operating Srvs Pvt Ltd; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Northern Trust in Bangalore is seeking a Technical Coordinator for Client Delivery Solutions (IMCAT) to coordinate, document, and manage custody, GFS and corporate institutional client implementations. You will work with client servicing teams, consultants, and global stakeholders to design and lead implementation strategies aligned with business goals.

The role requires deep custody knowledge, SWIFT/FTP proficiency, and the ability to translate client needs into technical requirements.

Formación

• Must be technically competent in SWIFT and FTP and custody.
• Strong custody knowledge and experience with RVP/DVP settlements.
• Experience coordinating large cross-functional implementation projects.
• Excellent analytical, consultative, communication and negotiation skills.
• Knowledge of settlement and money market instruments across global markets.

Responsabilidades

• Drive automation for trade, corporate action, FX and reconciliation messaging.
• Liaise with relationship managers and clients to implement product solutions.
• Lead and coordinate implementation activities across multiple processes.
• Prepare status reports and maintain project documentation.
• Provide client servicing and governance for custody-related initiatives.

Conocimientos

SWIFT

FTP

Custody

Analytical

Communication

Project management

Negotiation

Herramientas

Fundmaster

MGW

TOE

CDR

IIP

RCN WCM

GCM

MTS

Descripción del empleo

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description – Technical Coordinator, Client Delivery Solutions

This role is for Client Delivery Solutions (IMCAT) Team, consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to institutional trust and custody products. Works with clients, prospects, partners, and investment managers, as appropriate, to provide beginning-to-end implementation of product solutions. Works with the sales and/or client service team to ensure that all partners understand the service needs in order to establish the proper ongoing support. This position is essential as we strive to deliver high touch client servicing and consulting services related to the swift standards and industry deliverables (STP, T+1, ISO 20022 changes). Our team supports approximately 1100 IM's and about 350 GFS client relationships.

Summary

Responsible for coordinating, documenting, and managing all IMCAT related activities for Custody, GFS & Corporate Institutional clients. Work closely with Client servicing Teams, Consultants, global stakeholders, relationship management and operation teams for designing/leading implementation strategies based on overall stated goal/objective. Extensive technical and functional knowledge of the business environment is required to work with team members to research and provide solutions for complex issues. Carries out activities that are large in scope, cross-functional and technically difficult. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities. Keeps abreast of emerging industry trends. The ideal candidate must have strong custody experience, should be familiar with the custodian roles and roles and responsibilities such as Passport, income collection and corporate actions. The candidate should also have a background using SWIFT and FTP or have a background in trades, automating trades, reconciliation feeds and/or corporate actions, as well as onboarding new relationships on to NT and establishing connectivity.

Major Duties

Drive automation with trade, corporate action, foreign exchange and reconciliation messaging for both SWIFT and FTP communication standards. Good knowledge of the investment market and instruments like Equity, Bonds, FX and Derivatives Demonstrates excellent analytical, consultative, communication and judgment skills Handle the projects and/or train team members and take full ownership for more than 1 process at a time, reports and/or procedures. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role) Manage / Handle daily operational activities and supervise day-to-day work in the process Focuses on maintenance and implementation of policies and procedures in the function, building towards becoming an area expert. Provide strong client servicing skills to address the day-to-day technical queries received from our investment managers. Consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to the institutional trust and custody products. Works with clients and/or partners to devise solutions using technology including custom production or system development. Works with relationship manager and client to gain understanding of client needs and implements accordingly. Serves as the implementation liaison between the client and the production areas to communicate all account and service set up activities. Develop solutions to implementation problems that are satisfactory to both client and partners. Anticipates problems based on analysis of implementation issues. Advises relationship managers and partners in other areas regarding implementation issues. Documents client call and prepare status reports for management. Coordinates and participates in training presentations with clients, in the bank and at client sites. Ensure that all necessary client documentation is completed according to audit guidelines. Provides procedures and documentation for account servicing. Keeps abreast of new and existing bank products and services in order to meet the needs and experience of new and existing clients. Ensure that control parameters like checklists, reporting, escalations & queue management are adhered to by the team Review and update DPAD, checklists, Job aids and other process related documents on Regular basis Knowledge: Must be technically competent (SWIFT and FTP), custody savvy, to act as the first point and be able to translate client technical needs into business requirements Has in-depth knowledge of Custody activities and market purchase & sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP & FOP trades and FX’s across all markets globally. In-depth knowledge of Fundmaster, MGW, TOE, CDR, IIP, RCN WCM, GCM & MTS is must. Knowledge of institutional trust/custody products and services, usually acquired through related work experience from working at a global custodian, investment manager, or client Knowledge of trust processing and systems capabilities, usually acquired through experience or formal training, is required to coordinate product implementation and enhancement. Must have organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritize tasks, and to lead and work on a team. High level of influencing and negotiation skills to drive large projects. Knowledge/Skills Has in-depth knowledge of custody Transitions and market purchase & sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP trades and FX’s across all markets globally. Knowledge on the global markets and settlements platform like Euroclear, T2S, DTC/ FED is an added advantage. Attention to detail, ability to perform stringent and exhaustive secondary review responsibilities, excellent communication and coordination skills. Ability to work in demanding situations with time sensitive deadlines. And able to interpret complex process guidelines/handle exceptions while processing.

Knowledge

Must be technically competent (SWIFT and FTP), custody savvy, to act as the first point and be able to translate client technical needs into business requirements Has in-depth knowledge of Custody activities and market purchase & sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP & FOP trades and FX’s across all markets globally. In-depth knowledge of Fundmaster, MGW, TOE, CDR, IIP, RCN WCM, GCM & MTS is must. Knowledge of institutional trust/custody products and services, usually acquired through related work experience from working at a global custodian, investment manager, or client Knowledge of trust processing and systems capabilities, usually acquired through experience or formal training, is required to coordinate product implementation and enhancement.

Knowledge/Skills

Has in-depth knowledge of custody Transitions and market purchase & sale trades (RVP/DVP). In addition, firm understanding on settlement cycle and procedure of RVP/DVP trades and FX’s across all markets globally. Knowledge on the global markets and settlements platform like Euroclear, T2S, DTC/ FED is an added advantage. Attention to detail, ability to perform stringent and exhaustive secondary review responsibilities, excellent communication and coordination skills. Ability to work in demanding situations with time sensitive deadlines. And able to interpret complex process guidelines/handle exceptions while processing.

Experience Required

• Total work experience in Financial Industry: 4 years
• Experience in the Sr Analyst role: 2 years
• Experience in the Technical Coordinator role: 1 year (if moving lateral)

Working hours and Location

Flexibility to work in shifts.

Eligibility

Internal Partners 24 Months as a Senior Analyst to move as a Technical Coordinator Movement within TC and Associate Consultant will be 12 months Working with Us

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)