Technical Coordinator

K T Automation; Vadodara; On-site; INR 400,000 - 650,000; Full time

Job summary

K T Automation seeks a Technical Coordinator to be the central hub between clients, vendors, engineers and internal teams. You will oversee installation planning, service escalation and cross-department coordination to keep projects on track.

The role requires strong English and Hindi/Gujarati communication, excellent organization, and the ability to manage multiple tasks with patience. Opportunities include learning safety automation concepts and ERP-driven processes.

Qualifications

• Education is preferred but relevant experience is welcomed.
• Excellent communication in English and Hindi/Gujarati.
• Strong organizational skills; able to handle multiple tasks.
• Patient and capable of problem-solving with clients and engineers.
• Basic understanding of safety, security, or automation products is a plus.
• Comfort using ERP or ticketing systems for scheduling and requests.
• Role interacts with multiple departments and clients in high-visibility environments.
• Opportunity to learn technical and operational aspects of safety automation products and processes.

Responsibilities

• Respond to queries via phone, email, walk-ins, and inter-departmental requests.
• Provide clear, timely updates to clients and internal teams.
• Identify urgent service requests and escalate appropriately.
• Coordinate pre-installation requisitions, installation timelines, and post-installation processes.
• Assign engineers for all service types, ensuring optimal workload distribution.
• Handle Annual Maintenance Contracts end-to-end, from quotation to monthly execution tracking.
• Engage and schedule external service installation partners when needed.
• Ensure timely availability of required materials and equipment.
• Communicate with principal vendors for technical clarifications, escalations, and product support.
• Provide technical assistance to clients via remote support tools.
• Maintain CP installation records, vendor tech-support contacts, and reference materials.
• Prepare and manage product demo kits for client presentations.
• Coordinate or assist in internal and external technical audits.

Skills

English fluency

Hindi/Gujarati fluency

Organizational skills

Multitasking

Patience and problem-solving

Tools

ERP systems

Ticketing systems

Job description

The Role

The Technical Coordinator role is perfect for someone who loves helping people, thrives in problem-solving, and is naturally patient. This is a customer-facing and internal-support role that connects clients, vendors, engineers, and other departments. From installation planning to service escalation, you will be the central communication point for all technical interactions in the company. If you enjoy ensuring things run like clockwork and want to be at the center of coordination for multiple teams, this role is for you.

Key Responsibilities

1. Respond to queries via phone, email, walk-ins, and inter-departmental requests
2. Provide clear, timely updates to clients and internal teams
3. Identify urgent service requests and escalation appropriately
4. Coordinate pre-installation requisitions, installation timelines, and post-installation processes (including Work Completion emails)
5. Assign engineers for all service types, ensuring optimal workload distribution
6. Handle Annual Maintenance Contracts end-to-end, from quotation to monthly execution tracking
7. Engage and schedule external service installation partners when needed
8. Ensure timely availability of required materials and equipment
9. Communicate with principal vendors for technical clarifications, escalations, and product support
10. Provide technical assistance to clients via remote support tools
11. Maintain CP installation records, vendor tech-support contacts, and reference materials
12. Prepare and manage product demo kits for client presentations
13. Coordinate or assist in internal and external technical audits

Qualifications

• Education: Formal education is preferred, but we welcome candidates with relevant experience or self-learned expertise .
• Excellent communication skills in both English and Hindi/Gujarati.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Patience and problem-solving ability when dealing with clients and engineers.
• Basic understanding of safety, security, or automation products is a plus.
• Comfort with ERP or ticketing systems for managing schedules and requests.
• A high-visibility role that interacts with multiple departments and clients
• Opportunities to learn technical and operational aspects of safety automation products
• Exposure to ERP-based coordination and process optimization
• Competitive pay, growth opportunities, and a collaborative work environment