Technical Consultant - ServiceNow AI

AHEAD; India; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid time off and holidays

Flexible work arrangements

Learning and development opportunities

Employee wellness initiatives

Retirement benefits

Job summary

AHEAD is seeking a highly skilled Technical Consultant – ServiceNow to join our team in India. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong ITSM, Service Portal, and Integrations expertise, and a proven track record of successful customer interactions and project deliveries.

You will translate client requirements into user stories, customize and configure core ServiceNow applications, conduct workshops and demos, and collaborate with

Qualifications

• 4+ years of hands-on ServiceNow development and implementation.
• Strong expertise in ITSM, Service Portal, and Integrations.
• Experience implementing ServiceNow AI capabilities in at least one module (ITSM/VA/CSM/ITOM/HAM/SAM/CMDB).
• Experience with additional modules like SPM, HRSD, or GRC is a plus.
• Understanding AI/ML concepts and Generative AI in enterprise workflows.
• Hands-on experience with AI capabilities like Skills, AI Agents, Orchestrator, Now Assist, AI Search, and Virtual Agent.
• Knowledge of AI control towers and MCP is a plus.
• Excellent communication; able to explain technical concepts to diverse audiences.
• ServiceNow certifications preferred.

Responsibilities

• Translate client requirements into user stories and tasks for development.
• Customize and configure ITSM, Service Portal, and Integrations.
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with teams and clients to ensure high-quality delivery.
• Lead in crafting and delivering scalable ServiceNow Core and AI solutions.
• Perform integration work and build custom Service Portals; support REST, SOAP, and MID Server integrations.
• Develop, review, and optimize scripts including Business Rules, Script Includes, and UI Policies.
• Mentor junior developers and stay updated on AI capabilities.

Skills

ITSM

Service Portal

Integrations

AI Capabilities

AI/ML concepts

LLMs

Prompt Engineering

Generative AI

Now Assist

UI Policies

Client Scripts

Scripting

Agile

Mentoring

Orchestrator

Skill Kit

Education

ServiceNow certifications

Tools

ServiceNow platform

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.

We are seeking a highly skilled and experiencedTechnical Consultant – ServiceNowto join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ServiceNow’s evolving AI capabilities.

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.
• Customize and configure core ServiceNow applications, including ITSM and Service Portaland Integrations.
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting, enhancing, and delivering scalable ServiceNowCore and AIsolutions.
• Activelyparticipatein client meetings and discussions to capture client needs and translate them into clear development activities.
• Perform integration work and build custom Service Portals; support and create REST, SOAP, and MID Server integrations.
• Develop, review, andoptimizescripts, including Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring to junior developers when needed.
• Stay current with ServiceNow platform capabilities, including emerging AI capabilities, andidentifyopportunities toleveragethese technologies to improve customer outcomes and business value.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 4+ years of experience working with ServiceNow, including hands-on development and implementation.
• Strongexpertisein ITSM, Service Portal, and Integrations.
• Required: Experience implementing ServiceNow AI capabilities in at least one ServiceNow product area, such as ITSM, VA, CSM, ITOM, HAM, SAM, or CMDB.
• Experience withadditionalServiceNow modules such as SPM, HRSD, or GRC is a plus.
• Understanding AI/ML concepts, including Large Language Models (LLMs), prompt engineering, and Generative AI — particularly in enterprise workflow contexts.
• Hands-on experience with ServiceNow AI capabilities, including Skills, AI Agents, agentic workflows, Orchestrator, Skill Kit, and core platform capabilities such as Now Assist in AI Search and Virtual Agent.
• Demonstrated understanding of how AI capabilities can generate business value on the ServiceNow platform, including the practical considerations, limitations, and implementation requirements associated with AI.
• Good to have: Experience building custom Skills and AI Agents, as well as experience with AI Control Tower (AICT) and Model Context Protocol (MCP) server implementations.
• Customize ServiceNow applications using scripting, workflows, business rules, and UI policies to meet client requirements.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification(s) preferred.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

• Comprehensive health insurancecoverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy
• Flexible work arrangements, supporting work-life balance
• Learning and development opportunitiesto support continuous growth and upskilling
• Employee wellness initiativesand programs focused on physical and mental well-being
• Retirement and statutory benefitsin line with India regulations
• Inclusive and people-first culture, with a strong focus on collaboration and ownership