Technical Consultant - Middleware Support/Onboarding/SQL/Python/MuleSoft

JDA Software; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Yonder is seeking a responsive support professional to deliver seamless application assistance to customers, resolving moderate issues with end-to-end ownership.

You will monitor health, troubleshoot using SaaS tools, and ensure adherence to SLA/SLOs while coordinating with internal teams for rapid resolution and learning. The role includes shift work and on-call coverage to support global customers.

Qualifications

• Basic technical knowledge in relevant areas (DBMS, coding, SaaS tools).
• Strong communication and collaboration skills.
• Ability to work in a team-oriented environment.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Seamless application support to Blue Yonder customers; resolve moderate complexity issues with end-to-end ownership.
• Monitor application health and engage in proactive troubleshooting; ensure SLA/SLO compliance.
• Collaborate with Blue Yonder teams, provide 24x7 support, and participate in case quality training.

Skills

DBMS basics

Coding skills

SaaS tools

Communication

Teamwork

Tools

AppDynamics

Splunk

Mulesoft

GitHub

Jenkins

Azure

Job description

Key Responsibilities

• a) Seamless Application Support to Blue Yonder Customers Deliver excellent customer experience by resolving moderate complexity issues. Exhibit end-to-end ownership of customer issues. Resolve internal alert cases generated by Blue Yonder tools. Engage actively in application health monitoring using monitoring and diagnostic tools. Attend case quality training and ensure adherence to SLA/SLO and quality practices. Achieve customer satisfaction through proactive engagement and ownership. Work in shifts and provide out-of-hours support for 24x7 customer assistance.
• b) Communication and Collaboration Communicate effectively (both verbal and written) with customers. Collaborate passionately and respectfully with various Blue Yonder teams and partners. Display professionalism and empathy in all communications, appreciating cultural differences.
• c) Competency Development and Demonstration Technical Skills: Demonstrate basic expertise in DBMS (e.g., SQL, Oracle) for application support, including writing and improving queries and procedures. Engage in code debugging in relevant programming languages. Provide platform support engineering, including API and Mulesoft integration troubleshooting. Troubleshoot mobile application issues. Utilize contemporary SaaS tools like AppDynamics and Splunk for monitoring application health and analyzing trends. Product and Domain Knowledge: Attend product boot camps to learn standard features for resolving non-complex issues. Acquire basic domain knowledge to understand customer business processes. Solution Architecture: Understand the solution architecture, including client-server models, database interactions, and integration with external systems. Familiarity with web servers, operating system frameworks, and relevant scripting languages. Basic understanding of Azure concepts, deployment models, and automation tools (e.g., GitHub, Jenkins). Engage in cloud operational activities, including application deployment and troubleshooting. Behavioral Competencies: Develop a service mindset with a focus on customer-centricity and ownership. Seek regular performance feedback and engage in self-development. Identify learning opportunities proactively.
• d) Value Addition Contribute to Knowledge Centered Support (KCS) by creating quality articles with minimal guidance. Leverage existing articles to expedite issue resolution. Identify opportunities for operational improvements, such as automation and process changes, and discuss them with leads or mentors.

Qualifications

Basic technical knowledge in relevant areas (DBMS, coding, SaaS tools). Strong communication and collaboration skills. Ability to work in a team-oriented environment. Willingness to learn and adapt to new technologies and processes.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666