Technical Consultant

IntervueVet Technologies; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Intervue, Bengaluru-based on-demand interview platform, is seeking a Technical Consultant to join our operations team. You will diagnose and resolve technical issues, guide clients, and collaborate to enhance product performance and reliability.

The role emphasizes data analytics, client interaction, and cross-functional collaboration with Sales, Product, Engineering, and QA to drive customer success and continuous improvement.

Qualifications

• 1.5–3 years of software development experience.
• Bachelor's degree in CS/IT or related field.
• Experience in stakeholder management and escalation handling.
• Strong Excel and data analytics skills; Power BI or similar dashboards.
• Expertise in Prompt Engineering and testing.
• Excellent written and verbal communication.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Assess clients' technical needs and calibrate hiring roles.
• Analyze daily data to identify patterns and provide solutions.
• Provide technical support and resolve client issues.
• Design, automate, and optimize workflows; build prompts and run accuracy checks.
• Interact with clients, including CTOs, on calibration calls.
• Address escalations and perform root-cause analysis.
• Prepare reports with detailed analysis for decision-making.
• Mentor internal teams and clients on best practices.
• Create and maintain technical documentation.
• Collaborate with Sales, CSM, Product, Engineering, QA for client initiatives.

Skills

Data analytics

Prompt engineering

Stakeholder management

Communication

Team collaboration

Problem solving

Education

Bachelor's degree in Computer Science/IT

Tools

Power BI

Excel

Job description

At Intervue, we want to change how the world interviews forever.

Intervue is an on‑demand interview platform that helps companies scale hiring effortlessly by outsourcing live interviews to vetted industry professionals. By reducing recruiter bandwidth, accelerating time‑to‑hire, and delivering a seamless candidate experience, Intervue becomes a trusted hiring partner for teams focused on securing top‑quality talent.

As a Technical Consultant, you will be an integral part of our operations team. Your role will involve diagnosing and resolving technical issues, providing guidance to clients, and collaborating closely with our Operations team to enhance product performance and reliability.

Experience- 1.5-3 Years

Role & responsibilities

• Requirement Alignment: Assess clients' technical needs and assist in calibrating hiring roles to align with business goals.
• Data Analytics: Analyze daily data to identify patterns and provide customized solutions to accelerate the hiring process; present key performance metrics to clients.
• Technical Support: Provide timely and effective technical assistance to clients, including diagnosing and resolving complex technical issues.
• Process Optimization: Design, automate, and optimize workflows by building prompts, conducting accuracy assessments, debugging/modifying workflows, and ensuring overall performance and precision.
• Client Interaction: Participate in calibration and escalation calls to understand technical challenges, provide clear solutions, and build strong relationships with stakeholders, including senior executives such as CTOs.
• Escalation Management: Address client escalations and perform root cause analysis to ensure timely and effective resolution.
• Interview Analysis & Reporting: Prepare comprehensive reports with detailed analysis to support client decision‑making.
• Feedback & Mentoring: Conduct periodic feedback sessions and performance reviews for clients; mentor internal teams and clients to enhance product knowledge and promote best practices.
• Documentation: Create and maintain comprehensive technical documentation to help clients and internal teams resolve common issues independently.
• Cross‑Functional Collaboration: Work with Sales, CSM, Product, Engineering, QA, and Development teams to drive client acquisitions and renewals, share insights, and recommend new feature solutions based on customer feedback and support trends.
• Continuous Improvement: Proactively identify opportunities to streamline support processes, improve product reliability, and enhance overall customer experience; contribute feedback to drive product innovation.

Key Requirements

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 1.5-3 years of prior software development experience with hands‑on programming knowledge.
• Proven working experience in technical consultant roles, including stakeholder management and escalation handling.
• Strong knowledge of Excel, data analytics, and proficiency in analysing data on Power BI or similar dashboards.
• Expertise in Prompt Engineering (context framing, chain‑of‑thought prompting, systematic testing, and debugging to ensure accuracy).
• Excellent problem‑solving and analytical abilities with innovative thinking.
• Exceptional written and verbal communication skills; ability to explain technical concepts to both technical and non‑technical stakeholders.
• Ability to work independently and collaboratively in a fast‑paced environment with a strong commitment to customer satisfaction and quality excellence.