Technical Client Success Manager

Beacon.li; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Beacon is an AI-powered implementation orchestration platform that helps enterprise SaaS deployments from configuration through post-launch support. As a Client Success Specialist, you will partner with clients to understand objectives, tailor solutions, and drive adoption and value realization.

You will onboard new clients, provide product training, monitor health metrics, coordinate with engineering, and deliver regular reviews to maximize retention and upsell opportunities.

Qualifications

• 3+ years in client success or technical account management.
• Strong technical ability to explain complex concepts.
• Excellent problem-solving, communication, and interpersonal skills.

Responsibilities

• Serve as the primary technical liaison between clients and internal teams.
• Onboard new clients, provide training and setup assistance.
• Monitor client usage and health metrics to identify risks and opportunities.
• Deliver regular business reviews and performance reports.

Skills

Client success

Technical account management

CRM systems

Ticketing tools

Communication

Project management

Tools

CRM systems

Support ticketing tools

Job description

Location:On-Site, Hyderabad Job Type:Full-Time About the Company:

Beacon is an AI-powered implementation orchestration platform that automates enterprise SaaS deployments end-to-end, from initial configuration through post-launch hypercare. By eliminating manual processes and fragmented workflows, Beacon enables SaaS vendors to deliver implementations over 60 percent faster while ensuring consistent, audit-ready outcomes across complex, multi-tenant customer environments. Beacon is trusted by leading enterprise clients across HR, fintech, logistics, and consumer platforms, and is backed by Sorin Investments, Athera Venture Partners, JAFCO Asia, and Unicorn India Ventures.

Key Responsibilities:

• Serve as the primary technical liaison between clients and internal teams.
• Onboard new clients, providing product training and technical setup assistance.
• Understand client business objectives and provide tailored solutions to maximize product value.
• Troubleshoot technical issues and coordinate with engineering teams for resolution.
• Proactively monitor client usage and health metrics to identify risks and opportunities.
• Develop strong client relationships to drive retention, renewals, and upsell opportunities.
• Gather client feedback and advocate for product enhancements.
• Document client interactions and maintain accurate records in CRM systems.
• Deliver regular business reviews and performance reports to clients.

Qualifications:

• 3+ years of experience in client success, technical account management, or a related technical support role.
• Strong technical background with the ability to understand and explain complex concepts.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience with CRM systems and support ticketing tools.
• Ability to manage multiple client accounts and prioritize effectively.
• Strong project management skills and attention to detail.

Preferred Skills:

• Experience working in SaaS, cloud, or enterprise software environments.
• Familiarity with APIs, integrations, and data analytics.
• Customer-focused mindset with a passion for helping clients succeed.