Product Support Associate (Freshers)

Network Solutions; India; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Education and certification sponsorship

Flexible work environment

Opportunities for growth

Diverse and inclusive culture

Job summary

Network Solutions is seeking a Product Support Associate in India to serve as the first point of contact for clients. This role involves troubleshooting technical issues, providing customer feedback, and supporting new application roll-outs.

The ideal candidate will have a bachelor's degree in a relevant field and strong interpersonal skills. This position offers a flexible work environment and various employee benefits including health insurance and professional development opportunities.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field preferred.
• Strong customer service skills and effective communication abilities.
• Proficient in troubleshooting technical issues.

Responsibilities

• Troubleshoot technical issues associated with products and services.
• Follow up with clients to ensure problems are resolved.
• Handle internal and external escalations via emails and calls.

Skills

Customer service skills

Technical troubleshooting

Effective communication

Networking basics

Analytical skills

Education

Bachelor's degree in Engineering or Computer Science

Tools

cPanel

Plesk

WordPress

Job description

Who We Are

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on.

Product Support Associate

We are looking for technically skilled candidates with excellent interpersonal skills for the Product Support Associate position. As a Product Support Associate, you will be the first point of contact for our clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll‑out of new applications, among other duties.

What you’ll do & how you’ll make your mark

• Troubleshooting technical issues associated with the use of products and services offered to our customers
• Following up with clients to ensure the problem is resolved
• Handling internal and external escalations via emails and calls
• Interacting with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem
• Testing and analyzing all our active and upcoming products and services
• Reporting bugs/issues with the products and services and lending a helping hand in the solution
• Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
• Working in a 24/7 rotational shift schedule

Who you are & what you’ll need to succeed

• Graduates preferred – bachelor's degree in engineering, Computer Science, or related field
• Willingness to contribute to and deliver outcomes toward meaningful and challenging goals
• Strong customer service skills, with the ability to express empathy and enthusiasm for a customer‑focused experience
• Strong ability to probe and correctly identify customer needs or concerns
• Effective communication skills, both written and verbal
• Good working knowledge of computers and the Internet; quick to learn new skills
• Avid Internet user with a strong inclination toward technology
• Highly motivated, energetic team player with excellent interpersonal skills

Tech Knowledge Required

• Networking and DNS basics
• Domain names and web hosting servers
• Basic knowledge of hardware and Linux/Windows operating systems
• Familiarity with cPanel/Plesk
• Basic knowledge of web and email servers
• Configuration and troubleshooting mail clients using IMAP/POP/SMTP
• Experience with web‑based CMS applications such as WordPress

Why you’ll love us

• Flexible work environment – work from home, hybrid, or office options
• Strong commitment to work‑life balance and employee well‑being
• Diverse and inclusive culture with affinity groups and development opportunities
• Comprehensive benefits, including health insurance, education and certification sponsorship, flexi‑leaves, and more
• Opportunities for growth, mentorship, and cross‑functional learning

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

EEO Statement: The Company is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other protected class.