Technical Business Analyst

NLB Services; Kolkata District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NLB Services in Kolkata invites a Business Analyst to bridge client needs with our multidisciplinary teams. You will operate at the intersection of IT, AI product development, and data-driven learning solutions, translating problems into actionable roadmaps.

You will lead requirements engineering, document BRDs and user stories, support UAT, and collaborate with design teams to craft strategic proposals and ROI projections for AI and IT interventions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• MBA or CBAP, CCBA, or PMI-PBA is a plus.
• 8–10 years of BA experience in tech services or consulting.

Responsibilities

• Lead discovery sessions and translate business needs into functional specs for IT, AI, and analytics.
• Document BRDs, User Stories, and MoMs to align stakeholders.
• Support UAT and collaborate with design/solution teams on proposals and ROI.

Skills

Jira

Confluence

Trello

Visio

Lucidchart

English communication

PPT / presentation

AI literacy

Education

Bachelor’s in CS/IT/BA

MBA or CBAP/CCBA/PMI-PBA a plus

Tools

AI/Analytics tooling

Job description

Business Analyst (Multi-Disciplinary Tech Solutions)

Role Overview

As a Business Analyst, you will serve as the critical bridge between our diverse clientele and our multidisciplinary internal development teams. You will operate at the intersection of traditional IT, cutting-edge AI product development, and tech-driven learning solutions. Your mission is to translate complex business challenges into actionable technical roadmaps, ensuring that every solutionwhether a custom analytics dashboard or a global tech-training platformis strategically sound and flawlessly executed.

Key Responsibilities

1. Requirements Engineering & Documentation

• Lead discovery sessions with clients to extract and define core business objectives and technical constraints.
• Translate high-level business needs into detailed functional and non-functional specifications for Traditional IT, AI-integrated, and Analytics area.
• Maintain rigorous documentation standards, including Business Requirement Documents (BRDs), User Stories, and detailed Minutes of Meeting (MoMs) to ensure stakeholder alignment.

2. Solution Collaboration & Presentation

• Collaborate with the solutioning and design teams to lay down robust solution models and strategic proposals.
• Design high-impact PPT decks and visual models to represent complex business requirements and proposed technical architectures to C-suite stakeholders.
• Develop cost-benefit analyses and ROI projections for proposed AI and IT interventions.

3. Cross-Functional Project Support

• Internal Liaison: Act as the primary technical bridge between in-house Dev, AI, and Analytics teams to clarify requirements and manage project scope.
• Ecosystem Synergy: Coordinate across specialized units to ensure data consistency and identify opportunities to integrate AI-driven insights into traditional IT deployments.
• Validation & Quality: Lead the User Acceptance Testing (UAT) process to ensure technical deliverables align with the client’s original business vision and strategic goals.

Qualifications & Experience

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. An MBA or a specialized certification (CBAP, CCBA, or PMI-PBA) is a significant plus.
• Experience: 8–10 years of experience as a Business Analyst within a tech services or consulting environment.
• Domain Exposure: Proven track record of working on diverse projects ranging from traditional software development (SDLC) to AI/Machine Learning and Data Analytics.

Technical & Soft Skills

Skill Category

Requirements

Analytical Tools

Proficiency in Jira, Confluence, Trello, or similar PM tools; experience with flow-charting software (Visio, Lucidchart).

AI & Data Literacy

Fundamental understanding of AI/ML lifecycles, data modelling, and how "AI-driven" differs from "AI-integrated" solutions.

Communication

Exceptional command of written and verbal English; ability to "translate" tech-speak for business users and vice-versa.

Design/Presentation

Advanced PowerPoint skills with an eye for data visualization and professional storytelling.

Strategic Thinking

Ability to look beyond the immediate "ask" and contribute to shaping scalable solution approaches.

What We Offer

• The opportunity to work across a massive spectrum of technologies, from legacy systems to generative AI.
• A collaborative environment where the BA is a strategic partner, not just a document-taker.
• Exposure to high-level strategic solutioning for global clients.