Technical Associate - Infrastructure Services 5B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Kolkata District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Genpact is actively seeking a Technical Associate for Infrastructure Services to drive change management and IT governance. The role focuses on reviewing and documenting change requests, coordinating CAB meetings, and ensuring risk mitigation across business units.

The candidate will participate in daily and weekly change reviews, generate KPIs/SLAs, and contribute to knowledge management and training initiatives.

Qualifications

• Bachelor's degrees in Computer Engineering, Database Management, Information Systems, Information Technology or Network Engineering.

Responsibilities

• Review and document change requests, manage approval process and risk mitigation.
• Manage change requests for various Biz units, prioritize by impact and urgency.
• Communicate scheduled blackout/freeze periods for risk mitigation during high-priority times.
• Generate Change Advisory Board (CAB) meeting agenda.
• Facilitate CAB meetings, follow-up items and minutes.
• Attend daily change review meetings.
• Attend weekly meetings to review changes.
• Distribute daily major change communications.
• Review Knowledge articles and update as needed.
• Provide change management training as needed.
• Generate Change Management KPIs/SLAs.
• Proficient in ITSM reporting.

Skills

Agile

App Support

Backup Mgmt

Cloud Apps

Collaboration Tools

DB Admin

DB Maintenance

DB Management

DB Monitoring

Design Thinking

ERP

Security Ops

Server Infra

ServiceNow

Storage Mgmt

VMware

VMware Admin

VMware Cloud

AWS

Education

Bachelor's in Computer Engineering

Bachelor's in Database Management

Bachelor's in Information Systems

Bachelor's in Information Technology

Bachelor's in Network Engineering

Tools

AWS

Job description

Technical Associate - Infrastructure Services

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place.
• Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities.
• Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times
• Generate change advisory board (CAB) meeting agenda
• Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes
• Attend daily change review meetings,
• Attend weekly meetings to review their changes.
• Send out daily major change communication.
• Review Knowledge articles and update/modify as needed
• Provide change management training as needed.
• Generate change Management KPIs/SLAs
• Should be well versed in ITSM reporting

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills

Agile Methodology, Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, VMware, VMware Administration, Vmware Cloud, VMware Clusters {+ 23 more}

Language

English

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Infrastructure Services

Remote Type

Hybrid

Work Shift

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.