Technical Associate - Infrastructure Services 5B

1401 Genpact India Pvt. Ltd.; Kolkata District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Genpact is seeking a Technical Associate for Infrastructure Services in India. You will review and document change requests, assess risk, coordinate CAB meetings, and monitor ITSM KPIs. The role emphasizes agile practices, cloud applications, and database management within a fast-moving AI-enabled environment.

Join a global leader driving AI-powered transformation, and contribute to scalable infrastructure solutions across Biz units with a rotating shift in India.

Qualifications

• Bachelor's degree in one of the listed core engineering/IT fields.
• Experience with ITSM and change management processes is preferred.
• Familiarity with databases, cloud apps, and infrastructure tools is advantageous.

Responsibilities

• Review and document change requests with risk assessment.
• Manage CAB meeting agendas and minutes; track action items.
• Lead daily/weekly change review meetings and communicate major changes.

Skills

Agile Methodology

Applications Support

Cloud Applications

VMware

Education

Bachelors - Computer Engineering

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

AWS

Oracle Exadata

VMware

ServiceNow

Job description

Technical Associate - Infrastructure Services Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place. Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities. Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times Generate change advisory board (CAB) meeting agenda Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes Attend daily change review meetings, Attend weekly meetings to review their changes. Send out daily major change communication. Review Knowledge articles and update/modify as needed Provide change management training as needed. Generate change Management KPIs/SLAs Should be well versed in ITSM reporting

Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills Agile Methodology, Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, VMware, VMware Administration, Vmware Cloud, VMware Clusters {+ 23 more}

Language English Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services Remote Type - Hybrid Work Shift - Rotating (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.