Technical Associate - Infrastructure Services 5B

BrightClaim; Kolkata District; Hybrid; INR 700,000 - 1,000,000; Full time

Job summary

Genpact in Kolkata is seeking a Technical Associate - Infrastructure Services to manage IT change activities, CAB meetings, and risk assessments. The role supports multiple business units, coordinates blackout periods, and ensures timely communications and documentation.

You will generate change KPIs, review knowledge articles, and contribute to training as needed. Hybrid work arrangement and an emphasis on process excellence define the opportunity.

Qualifications

• Bachelor's degree in computer engineering, information technology or related field.
• Experience in change management and ITSM reporting.

Responsibilities

• Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place.
• Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities.
• Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times.
• Generate CAB meeting agenda and facilitate CAB meetings, follow-up items, and minutes.
• Attend daily change review meetings and weekly reviews of changes.
• Send out daily major change communications and review knowledge articles for updates.
• Provide change management training as needed and generate KPIs/SLAs.

Skills

Agile Methodology

Applications Support

Backup Management

Cloud Applications

Collaboration Tools

Database Administration

Database Maintenance

Database Management

Database Monitoring

Design Thinking

Enterprise Resource Planning

Inclusion

Oracle Exadata

Oracle Solaris

OS management

Personal Effectiveness

Security Operations

Server Infrastructure

ServiceNow Platform

Storage Management

VMware

Vmware Cloud

Vmware Clusters

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

AWS Certified Solutions Architect - Professional

Job description

Technical Associate - Infrastructure Services

Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place.
• Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities.
• Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times
• Generate change advisory board (CAB) meeting agenda
• Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes
• Attend daily change review meetings,
• Attend weekly meetings to review their changes.
• Send out daily major change communication.
• Review Knowledge articles and update/modify as needed
• Provide change management training as needed.
• Generate change Management KPIs/SLAs
• Should be well versed in ITSM reporting

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills

Agile Methodology, Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, VMware, VMware Administration, Vmware Cloud, VMware Clusters {+ 23 more}

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Infrastructure Services

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.