Technical Associate

Spectra Technovision (India) Pvt. Ltd.; Ahmedabad District; On-site; INR 250,000 - 380,000; Full time

Job summary

Spectra Technovision (India) Pvt. Ltd. is seeking a Customer Success/Support professional to engage with clients via calls and remote sessions, handle end-to-end software implementation, and train users on product features.

The role includes L1 technical support, SQL-based troubleshooting, and collaboration with product teams to improve the offering. Prior IT literacy and strong customer service mindset are essential for success.

Qualifications

• Education in computer-related degree programs (BCA, BSc IT/CS, BE/BTech CS/IT, MCA).
• 0–2 years in Software - Customer Success/Support.
• Experience with databases (SQL, Oracle, MS Access) or software implementation & ticketing tools.

Responsibilities

• Interact with clients via calls and remote sessions.
• Perform end-to-end software implementation (installation, configuration, integration, policies).
• Train users on software aspects and provide L1 technical support.
• Respond to inbound queries and troubleshoot via SQL queries.
• Support databases and deploy patches on UAT/production servers.
• Educate customers on capabilities and upgrades; gather feedback for product.

Skills

Client interactions

SQL queries

Ticketing tool

Customer service

Interpersonal skills

Analytical skills

IT literacy

Problem solving

Learning quickly

Education

BCA or BSc IT or BSc CS

BE or BTech CS

MCA

Tools

SQL

Oracle

MS Access

Ticketing tool

Job description

Job Description:

Job Role

• Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
• End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
• Train the users functionally and technically on our various software’s aspects.
• Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
• Knowledge on ticket management system.

Requirements

Required Skills

• Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
• 0 to 2 Years experience in Software - Customer Success / Support Domain.
• Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
• Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
• Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
• Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
• Good listening and problem-solving skills
• Customer service and a customercentric attitude

Desired Personality traits

• Soft spoken & pleasing, professional, presentableat the same time sharp to handle small and large clients
• Technically & Logically Strong
• Strong analytic, problem solving & Interpersonal Skills
• Strong work ethics and sense of commitment
• Abilitytobalancemultiplepriorities

Key Result Areas

• Customer Satisfaction of assigned clients
• Problem & query analysis, understanding & Solving