Technical Application Specialist

Lloyds Technology Centre; Hyderabad; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Lloyds Technology Centre in Hyderabad leads a local team delivering Business Process Intelligence services to UK GCOO Group Process Office. The role provides technical depth in BPMN modelling, process mining, and SaaS tooling to enable governed, data-driven process management across the organisation.

Working under UK direction, you will ensure modelling standards are applied, guardrails are maintained, and process insights drive improved operational performance and decision-making for multiple

Qualifications

• Strong experience with Business Process Intelligence tooling and modelling standards.
• Experience with SaaS platforms and governance controls.

Responsibilities

• Support the prioritisation and delivery of technical backlog for BPI capability.
• Apply BPMN modelling standards and ensure consistent process modelling practices.
• Create and validate end-to-end process models for quality assurance.
• Provide guidance to users to model processes per defined standards.
• Interpret process mining and task mining outputs to identify improvements.
• Configure and administer SaaS-based process tooling platforms.
• Contribute to control activities with proper documentation and evidence.
• Raise risks and issues to support decision-making.
• Collaborate with LTC delivery teams to meet UK expectations and standards.
• Support improvements in process quality and reusable insights.

Skills

BPMN modelling

Process mining

Task mining

Risk management

Governance & controls

Process modelling

Communication & partnership

Tools

BPMN modelling tools

Process mining software

Task mining software

SaaS platform administration

Access management tooling

Job description

Location: Hyderabad, Lloyds Technology Centre

UK Department: GCOO Group Process Office

LTC Department: TBC

Though this role description is drafted as if it is part of the GCOO COO Group Process Office, it is for a Lloyds Technology Centre role which will support the Group Process Office team from India, and their line management will remain in Lloyds Technology Centre.

Summary

Were introducing a local team in LTC who will provide services to the Groups UK based RFB (Group Process Office). This office plays a central role in enabling consistent, governed, and data-driven process management across the organisation.

This role will provide technical expertise across Business Process Intelligence (BPI) capability, including BPMN modelling standards, process mining, task mining and supporting SaaS tooling platforms.

Working under the direction of the UK team, the role will support the application and adoption of process modelling standards and process intelligence capability. The role will ensure tooling, standards and guardrails are applied consistently and support Business Units to improve process quality, insight and decision-making.

The LTC colleague(s) will deliver services that support high-quality, standardised process modelling practices and actionable process insight, enabling improved operational performance and control across the Group.

Job Description

Working under the direction of the RFB UK Operation, this role involves supporting the delivery of Business Process Intelligence tooling, standards and services across the Group.

The role applies technical expertise to BPMN modelling, process mining and SaaS platforms, ensuring processes are modelled correctly and aligned to defined standards and guardrails.

The role works closely with UK partners to support delivery priorities, helping to identify improvement opportunities and contributing to capability development and maturity.

The role operates and configures process intelligence tooling, supporting platform stability, performance and effective adoption across the organisation. The role collaborates with Business Units, Platforms, Technology and Control functions to support consistent application of process intelligence practices

The role supports the development of modelling standards and governance approaches and ensures tooling operates in line with risk, control and regulatory expectations. The role contributes to maintaining alignment between modelling standards, tooling configuration and business outcomes.

Key Responsibilities

• Support the prioritisation and delivery of the technical backlog for BPI capability, aligning to business value and risk
• Apply BPMN modelling standards and support consistent process modelling practices across the Group
• Create and validate end-to-end process models to support understanding, configuration and quality assurance
• Provide support and guidance to users to help them model processes correctly in line with defined standards
• Support interpretation of process mining and task mining outputs to identify insights and improvement opportunities
• Support the configuration and administration of SaaS-based process tooling platforms
• Contribute to control activities, ensuring documentation and audit evidence is maintained
• Identify and raise risks, issues and constraints to support effective decision-making!
• Work with LTC delivery teams to support delivery in line with UK expectations and standards
• Contribute to improvements in process quality, reuse, insight and ways of working

Essential Skills & Experience

• Strong working experience in Business Process Intelligence tooling, including:
• BPMN modelling standards and application
• Process mining and task mining concepts and tooling
• Working experience in SaaS platform administration, including:
• Configuration
• Access management
• Governance and controls
• Ability to apply modelling standards to create clear, consistent and reusable process models
• Experience supporting delivery of technical backlog items and contributing to prioritisation
• Good understanding of risk management, controls and governance frameworks
• Experience supporting control activities within a regulated environment
• Strong communication and partner engagement skills
• Ability to collaborate across teams and support delivery within a distributed model

About working for us

Specific to LTC Proposition

We also offer a wide-ranging benefits package, which includes:

Specific to LTC Proposition