Technical Analyst

Pitsolutions; Ernakulam; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Pitsolutions in India is seeking an experienced IT Support Engineer to provide L1/L2 support across Microsoft 365, endpoints, identity management, networking, backups, and security in a hybrid IT environment.

The ideal candidate will have 5+ years of hands-on experience, strong troubleshooting skills, and a proven ability to document incidents, meet SLAs, and deliver excellent customer service.

Qualifications

• 5+ years of experience as an L2/L3 IT Support Engineer.
• Strong hands-on experience in hybrid IT environments.
• Solid knowledge of Microsoft 365, Windows Server, and endpoint support.
• Proven troubleshooting skills across IAM, networking, and security.
• Excellent communication and customer service skills.

Responsibilities

• Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
• Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
• Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
• Manage user onboarding/offboarding, password resets, MFA, and access control.
• Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
• Configure and resolve VPN, network connectivity, and Active Directory issues.
• Identify and respond to basic security incidents and phishing threats.
• Support business applications, file-sharing platforms, printers, and peripherals.
• Document incidents and resolutions while adhering to SLAs.

Skills

Troubleshooting

Communication skills

Customer service

Team collaboration

Tools

Microsoft 365

Windows Server

Active Directory

VPN

Exchange Online

OneDrive

SharePoint

Teams

Job description

5+ years of experience as an L2/L3 IT Support Engineer.

Strong hands-on experience in hybrid IT environments.

Solid knowledge of Microsoft 365, Windows Server, and endpoint support.

Proven troubleshooting skills across IAM, networking, and security.

Excellent communication and customer service skills.

Job Description

We are looking for an experienced IT Support Engineer to provide L1/L2 support across Microsoft 365, endpoints, identity management, networking, backups, and security in a hybrid IT environment. The right candidate will have strong troubleshooting skills and hands-on experience supporting business-critical systems.

Requirements

Key Responsibilities

• Support and troubleshoot Microsoft Server and endpoint backups (on-prem/hybrid).
• Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.
• Resolve email issues such as NDRs, spam/phishing incidents, mailbox access, and quota management.
• Manage user onboarding/offboarding, password resets, MFA, and access control.
• Troubleshoot Windows 10/11 and macOS systems (performance, crashes, sync issues).
• Configure and resolve VPN, network connectivity, and Active Directory issues.
• Identify and respond to basic security incidents and phishing threats.
• Support business applications, file-sharing platforms, printers, and peripherals.
• Document incidents and resolutions while adhering to SLAs.

Equal Opportunity Statement

We value diversity and inclusion. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life.

Security & Confidentiality Statement

This role may involve access to sensitive business information. The selected candidate is expected to follow internal information security policies and maintain strict confidentiality when handling proprietary or confidential data.