Technical Adoption Manager (India, Bangalore, Remote)

Broadcom

Bangalore Rural

Remote

INR 3,000,000 - 4,000,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Discretionary annual bonus

Equity opportunities

Paid holidays and sick leave

Job summary

A leading technology company is seeking a Technical Adoption Manager in Bangalore to leverage VMware Cloud Foundation solutions for customer success. The ideal candidate will have strong skills in customer engagement and technology deployment. Responsibilities include developing customer strategies and collaborating with internal teams. Join a diverse environment focused on maximizing customer value through innovative technologies. The role offers competitive compensation, benefits, and opportunities for professional growth.

Qualifications

Strong business and technical skills with VMware Cloud Foundation.
Ability to develop relationships with enterprise customers.
Experience with technology assessments and deployment guidance.

Responsibilities

Articulate customer goals and connect them to business outcomes.
Complete technology assessments and roadmap reviews.
Collaborate with Broadcom project teams to ensure customer success.

Skills

Customer-facing role experience

Technical communication skills

Collaboration skills

VMware Cloud Foundation knowledge

Business acumen

Education

Bachelor's degree (preferred)

12+ years related experience

Tools

VMware vSphere

VMware vSAN

VMware NSX

Job description

Overview

Technical Adoption Manager (India, Bangalore, Remote) – Broadcom

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Job Description

TECHNICAL ADOPTION MANAGER – The Elevator Pitch: Why you will enjoy this opportunity.

Are you passionate about learning and leveraging VMware by Broadcom’s VMware Cloud Foundation solution to help customers succeed in creating a modern, developer-ready, secure Private Cloud? Do you have strong business acumen and technical skills to come up to speed quickly on VMware Cloud Foundation? If you are inspired by helping organizations achieve business objectives through technology, this could be the perfect role.

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help customers achieve their full potential through the consumption and adoption of VMware Cloud Foundation. You will onboard, onboard, adopt and realize business value across the entire customer journey, guiding enterprise customers to rapidly and successfully realize value with Broadcom’s VMware solutions.

In this role, you will interact daily with your assigned customers, manage your schedule and priorities to help customers achieve their goals while maintaining a strong work/life balance, and develop an ongoing relationship with customers to understand technical goals aligned with business outcomes.

Success in the role includes onboarding into the TAM role, engaging with assigned customers, serving as a trusted advisor, driving best-in-class execution, and recommending improvements to customer operations that drive adoption and value. You will develop insights to form a holistic customer strategy and build long-term customer relationships.

During the first year, you will onboard into the TAM role and work with assigned customers, communicating progress through quarterly Business Reviews and driving adoption and value realization.

You will also grow your technical knowledge and soft skills through Broadcom’s quarterly training programs.

Responsibilities

Articulate customer goals and connect them to business outcomes; develop a structured engagement plan with the customer.
Complete technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day-2 operations guidance.
Identify customer use cases and opportunities to further adoption and consumption.
Present achievements and customer progress in quarterly Business Reviews.
Communicate key topics of VMware by Broadcom’s solutions across all customer levels to drive value and long-term strategy.
Develop trusted advisor status with key customer stakeholders and internal teams (e.g., Account Directors, Solution Architects, Partner resources).
Collaborate with Broadcom project teams and partner resources to ensure customer success.
Maintain and update the customer plan, adjust as needed, and drive to completion.
Contribute to the internal TAM community by sharing experiences and learning from peers.

Work & Requirements

The TAM team works with a number of assigned customers over the long term. Activities align to helping customers achieve their desired outcomes rapidly using VMware by Broadcom technology. You will collaborate with the broader team to perform the following:

Leverage experience in customer-facing roles (e.g., TAM, Solution Engineer, technology consultant, IT vendor, professional services, or IT team).
Map VMware Cloud Foundation solutions to customer business and technical requirements.
Apply expertise with VMware Cloud Foundation components (vSphere, vSAN, NSX Networking, VKS, VCF Operations, Fleet Management, VCF Automation, VCF Operations for Networks/Logs, HCX, etc.).
Use a TAM playbook, delivery kits, and tools to drive consumption and adoption.
Create a Success Plan with objectives/tasks aligned to customer requirements.
Deliver technology roadmaps and assessments with desired-state outcomes.
Provide solution guidance and best practices to optimize performance.
Optimize operations to align with technology goals and priorities.
Provide industry insights and benchmarking to realize cost savings and reduce risk.
Present and communicate effectively with CxO-level personnel and stakeholders.
Collaborate with multi-functional Broadcom teams (consultants, engineers, product management, support).
Join Broadcom account teams as a customer advocate, focusing on consumption and adoption success.
Work with Partner resources to meet customer needs and outcomes.
Maintain visibility of customer plans and drive them to completion.
Contribute to the global TAM community with lessons learned.

Leadership & Culture

Leaders in the TAM organization are supportive and focused on delivery excellence, development, and growth of the team. The TAM team drives strategic customer outcomes, not just activity, and aims to maximize customer value from VMware solutions. We foster a diverse, unified team committed to customer success, sharing best practices and supporting one another to ensure everyone succeeds.

Experience / Education / Certification

Bachelor's degree preferred. Relevant experience may be considered in lieu of a degree. 12+ years related experience required. VMware Cloud Foundation Certification (VCP-VCF Administration/Architect, VCAP, or VCP/VCAP Certification on VCF components such as vSphere, vSAN, NSX, VCF Operations, etc.).

Location

Remote: On-site in Mumbai. Travel up to 100% to customer sites in Mumbai region; some out-of-state travel and conferences may be required.

Compensation & Benefits

The annual base salary range is 30 to 40L. Eligible for discretionary annual bonus and equity per plan documents. Broadcom offers a comprehensive benefits package: Medical plans, ESPP, EAP, paid holidays, paid sick leave and vacation, and paid family leave where applicable. Broadcom is an equal opportunity employer and will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability, medical conditions, pregnancy, protected veteran status, or other protected characteristics. We will also consider applicants with arrest/conviction records as allowed by law.

R024743

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