Technical Account Representative (TAM) 4

Emerson Electric Co; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Emerson Electric Co. is seeking an experienced Oracle Database Consultant to provide 24x7 operational and advanced support for mission-critical customer environments in Chennai/Bangalore.

You will administer, monitor, and optimize Oracle Database platforms, including RAC/ASM/Data Guard, Exadata, and GoldenGate. The role demands strong incident management skills, performance tuning, and proactive health checks, with collaboration across Oracle Support and internal SMEs.

Qualifications

• 8-12 years hands-on experience with Oracle database administration and support.
• Experience with Oracle Cloud administration and support is a plus.

Responsibilities

• Administer, monitor, maintain, patch, upgrade, and troubleshoot Oracle Database environments.
• Perform SQL and memory tuning; analyze AWR/ASH and resolve complex performance issues.
• Manage RAC, ASM, RMAN, Data Guard, and disaster-recovery operations.
• Support GoldenGate, Exadata, multitenant databases (CDB/PDB), and Enterprise Manager.
• Conduct health checks, capacity reviews, and operational reporting.
• Resolve incidents within SLA; document root causes and update runbooks.
• Collaborate with customer IT teams, Oracle Support, and SMEs to drive issues to closure.
• Support security features including TDE, Wallets, and Oracle Key Vault as required.

Skills

Oracle Database expertise

Exadata

RAC/ASM/Data Guard

Performance tuning

Backup and recovery

Incident management / escalations

Communication and customer management

24x7 shift readiness

Education

Bachelor's degree in computer science / IT / related field

Oracle OCA/OCP or OCI certifications

Tools

OCI

Oracle Enterprise Manager

RMAN

AWR/ASH analysis

Job description

Oracle Database Consultant

We are seeking Oracle Database professionals to provide 24x7 operational and advanced support for mission-critical customer environments. The role includes database administration, monitoring, troubleshooting, performance tuning, high availability, backup/recovery, patching, and incident resolution across Oracle Database platforms.

• Administer, monitor, maintain, patch, upgrade, and troubleshoot Oracle Database environments.
• Perform SQL, database, memory, and performance tuning; analyze AWR/ASH and resolve complex performance issues.
• Manage Oracle RAC, ASM, RMAN, Data Guard, Fast-Start Failover, backup/recovery, and disaster-recovery operations.
• Support Oracle GoldenGate, Exadata, multitenant databases (CDB/PDB), Enterprise Manager, and OCI-hosted databases where applicable.
• Conduct database health checks, capacity reviews, proactive risk identification, and operational reporting.
• Resolve incidents within SLA, lead technical escalations, document root causes, and maintain support runbooks.
• Work closely with customer IT teams, Oracle Support, Development, and internal SMEs to drive issues to closure.
• Support database security capabilities including TDE, Oracle Key Vault, Database Vault, wallets, and AVDF where required.
• Provide clear customer communication, technical status updates, and action plans during critical incidents.

Desired profile:

• L3 DBA / SME: 10+ years of experience with advanced expertise in Oracle Database, Exadata, RAC, ASM, Data Guard, GoldenGate, performance tuning, backup/recovery, and high-severity escalations.
• Experience with Oracle Database 11g, 12c, 18c, and 19c; OCI and Oracle Enterprise Manager experience is preferred.
• BE/BTech/MCA/MS or equivalent experience; Oracle OCA/OCP, OCI, or Autonomous Database certifications are desirable.
• Strong troubleshooting, analytical, communication, customer-management, and escalation-management skills.
• Willingness to work in a 24x7 support model and travel to customer locations when required.

Qualifications:

• Education: Bachelor’s degree in computer science, IT, or related field. Oracle certifications (e.g., OCI , OCA, OCP) are preferred.
• Experience: 8-12 years of hands‑on experience with Oracle cloud administration and support.
• Shift : 24*7 Shift working from Client Site Chennai / Bangalore . No remote or WFH allowed.

Personal Skills

• Strong experience in service delivery and/or project management is required.
• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
• Experience on Enterprise Customers is required
• Excellent communication / relationship building skills
• Customer focused and results oriented
• Ability to work under pressure in highly escalated situations
• Organized with strong attention to detail
• Decision making / problem solving skills
• Ability to manage multiple concurrent activities (customer engagements)
• Highly professional: Ability to deal with senior and exec stakeholders with confidence
• Strong analytic skills and ability to identify potential risks and issues