Technical Account Representative (TAM)

Oracle Corporation; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Oracle Corporation in Bengaluru is seeking an experienced Oracle Database Consultant to provide 24x7 operational and advanced support for mission-critical customer environments. The role includes DBA tasks such as monitoring, tuning, HA, backup/recovery, and patching across Oracle Database platforms.

We expect 8–12 years of hands-on Oracle DBA experience with Exadata, RAC/ASM/Data Guard, GoldenGate, and OCI/OEM familiarity. BE/BTech/MCA/MS or equivalent, with OCA/OCP certifications desirable.

Qualifications

• 8-12 years hands-on Oracle database administration and support.
• Experience with Oracle 11g/12c/18c/19c; OCI and OEM preferred.
• BE/BTech/MCA/MS or equivalent; OCA/OCP certifications desirable.
• Strong troubleshooting, communication, and escalation management.
• Willingness to travel to client sites as required.

Responsibilities

• Administer, monitor, patch, upgrade, and troubleshoot Oracle databases.
• SQL, memory, and performance tuning; analyze AWR/ASH.
• Manage RAC/ASM/Data Guard, backup/recovery operations.
• Support GoldenGate, Exadata, multitenant databases (CDB/PDB).
• Conduct database health checks and operational reporting.
• Resolve incidents within SLA and document root causes.
• Collaborate with Oracle Support and customer IT teams.
• Ensure security capabilities like TDE and wallets.
• Provide clear status updates during critical incidents.

Skills

Oracle DBA

Performance tuning

High availability

RAC/ASM/Data Guard

AWR/ASH analysis

L3 support

Communication skills

Education

Bachelor's degree in Computer Science or IT

OCA/OCP/OCI certifications

Tools

Oracle Enterprise Manager

GoldenGate

Exadata

RMAN/Data Guard

Job description

Oracle Database Consultant

We are seeking Oracle Database professionals to provide 24x7 operational and advanced support for mission-critical customer environments. The role includes database administration, monitoring, troubleshooting, performance tuning, high availability, backup/recovery, patching, and incident resolution across Oracle Database platforms.

• Administer, monitor, maintain, patch, upgrade, and troubleshoot Oracle Database environments.
• Perform SQL, database, memory, and performance tuning; analyze AWR/ASH and resolve complex performance issues.
• Manage Oracle RAC, ASM, RMAN, Data Guard, Fast-Start Failover, backup/recovery, and disaster-recovery operations.
• Support Oracle GoldenGate, Exadata, multitenant databases (CDB/PDB), Enterprise Manager, and OCI-hosted databases where applicable.
• Conduct database health checks, capacity reviews, proactive risk identification, and operational reporting.
• Resolve incidents within SLA, lead technical escalations, document root causes, and maintain support runbooks.
• Work closely with customer IT teams, Oracle Support, Development, and internal SMEs to drive issues to closure.
• Support database security capabilities including TDE, Oracle Key Vault, Database Vault, wallets, and AVDF where required.
• Provide clear customer communication, technical status updates, and action plans during critical incidents.

Desired profile:

• L3 DBA / SME:10+ years of experience with advanced expertise in Oracle Database, Exadata, RAC, ASM, Data Guard, GoldenGate, performance tuning, backup/recovery, and high-severity escalations.
• Experience with Oracle Database 11g, 12c, 18c, and 19c; OCI and Oracle Enterprise Manager experience is preferred.
• BE/BTech/MCA/MS or equivalent experience; Oracle OCA/OCP, OCI, or Autonomous Database certifications are desirable.
• Strong troubleshooting, analytical, communication, customer-management, and escalation-management skills.
• Willingness to work in a 24x7 support model and travel to customer locations when required.

Qualifications:

• Education: Bachelor’s degree in computer science, IT, or related field. Oracle certifications (e.g., OCI , OCA, OCP) are preferred.
• Experience: 8-12 years of hands‑on experience with Oracle cloud administration and support.
• Shift : 24*7 Shift working from Client Site Chennai / Bangalore . No remote or WFH allowed.

Personal Skills

• Strong experience in service delivery and/or project management is required.
• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
• Experience on Enterprise Customers is required
• Excellent communication / relationship building skills
• Customer focused and results oriented
• Ability to work under pressure in highly escalated situations
• Organized with strong attention to detail
• Decision making / problem solving skills
• Ability to manage multiple concurrent activities (customer engagements)
• Highly professional: Ability to deal with senior and exec stakeholders with confidence
• Strong analytic skills and ability to identify potential risks and issues