Technical Account Manager

Google Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Google Inc. is seeking a Technical Account Manager (TAM) based in Mumbai, India, to help customers adopt Google Cloud products. The TAM will guide clients through their cloud transformation, manage professional services engagements, and communicate effectively across multiple teams. Strong skills in application migration, stakeholder management, and technical guidance are essential.

The ideal candidate will assist customers in overcoming challenges and develop strategic roadmaps, ensuring successful adoption and maximizing the use of Google Cloud services.

Qualifications

• Experience in application/workload migration to public cloud providers.
• Experience collaborating with channel partners, systems integrators, and third-party developers.
• Excellent communication, presentation, problem-solving skills.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey.
• Advocate for customer needs to overcome adoption blockers.
• Develop strategic relationships with key stakeholders.

Skills

Application/workload migration to public cloud providers

Collaboration with channel partners

Technical acumen

Excellent communication skills

Understanding of IT operations

Job description

Preferred qualifications:

• Experience in application/workload migration to public cloud providers.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Experience collaborating across business units internally and at large enterprises.
• Excellent communication, presentation, problem-solving, and management skills, with experience translating business requirements into technological solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

About the job

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. You will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome and many more. You will regularly engage with stakeholder groups, including executives of large enterprises and a cross‑functional and geographically dispersed team. You will utilize their relationship management skills and technical credibility to effectively communicate at all levels of the organization. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise‑grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
• Develop best practices based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.