Technical Account Manager

Everise; India; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Everise in India seeks a Manager - Technical Account to act as the liaison between clients and Everise IT, identifying and remediating technical issues while driving proactive service delivery. You will lead projects from concept to launch, manage expectations with stakeholders, and report on key IT engagement metrics.

You will nurture strategic relationships with client IT directors and business leaders, guiding IT decisions to achieve business outcomes.

Qualifications

• Bachelor’s Degree in Computer Science or equivalent experience.
• 7–10 years IT services or consulting experience with corporate account support.
• Fundamental knowledge in mobility, cloud, network, or security (two or more) preferred.

Responsabilités

• Lead proactive management for technical issues, using standardized procedures to resolve production problems quickly.
• Manage projects from conception through launch, aligning with client and internal stakeholders on timelines, risks, and go-live support.
• Develop metrics and reports showing IT engagement and client value for each account.
• Build strategic relationships with IT directors, CIOs and business leaders within client organizations.
• Act as a change agent to evolve client IT approaches for better business outcomes.
• Support services growth through collaboration with Services Sales and other teams.

Connaissances

Client relationship management

Verbal & written communication

Project management

Team player

Travel flexibility

Formation

Bachelor’s Degree in Computer Science

Description du poste

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!Position Purpose:This Manager - Technical Account acts as the liaison between our clients and Everise IT, for the purpose of identifying technical issues and remediating them. The Technical Account Manager works closely with all teams in IT as well as the Client Services Team on proactive issue resolution, identifying technical solutions, and providing fast resolution to technical problems.he Clients & Vendors. Supervises Everise Client IT requirements.Job ResponsibilitiesLead clients by providing overall proactive management for all technical related issues by leveraging standardized procedures and best practices for support to resolve production issues quickly.Will lead projects from conception through launch by managing client and internal stakeholder expectations around the solution, timelines, issues, risks, migration strategy and go-live support.Develop and report upon key performance metrics that show valuable client and IT engagement statistics that help drive overall success for each client.Create and maintain strategic relationships with key stakeholders within our customer organizations, including the IT Directors, CIO, and Line of Business leaders as well as technology professionals.Build on client intimacy and become a reference / consultant for customers.Will demonstrate a deep understanding of the market forces affecting our clients and offers insight into new ways of achieving objectives.Must be a change agent by articulating the case for change and helping our clients evolve by leveraging IT differently for better business outcomes.Is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service.Is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent within Company legal, fiscal and personnel policies.Occasionally leads sharing of best practices and guidance with team communityConsistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representativesFrequently establishes and maintains relationships with Field Sales and internal client lines of businesses.QualificationsBachelor’s Degree in Computer Science and/or a combination of equivalent experience: 7 - 10 years experience in an IT services or consulting, with a strong understanding of Corporate account support.Fundamental knowledge in two or more of the following: Mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security. IT Project Management backgroundRequirementsOutstanding customer service skills, as well as excellent verbal and written communications skills.Demonstrated ability to be a team player and a willingness to lend a hand with any projectAbility to manage multiple projects, activities and tasks simultaneouslyAbility to travel a plusAbility to work off-hours as required, and participate in a 24/7 on call rotationMust have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers.Protect yourself against job application fraud - https://bit.ly/46HnRdVIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.