Lead - Desktop Engineer

Everise, Inc.; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading customer experience firm is seeking a Lead - Desktop Engineer in India. The ideal candidate will have a strong understanding of hardware, software, and TCP/IP networking principles, along with excellent communication skills. Responsibilities include motivating the team for IT best practices, managing service tickets, and ensuring outstanding customer service. Join a people-first company dedicated to celebrating diversity and innovation in a supportive work environment.

Qualifications

• Strong understanding of hardware, software, and TCP/IP networking principles.
• Outstanding communication skills with the team and clients.
• Strong customer service orientation with good written and oral skills.

Responsibilities

• Motivate the team to adhere to IT best practices and deliver outstanding customer service.
• Manage tickets, follow up actions, and close issues.
• Provide feedback/coaching to the team and handle escalations.

Skills

Hardware knowledge

Software knowledge

TCP/IP networking

Telephony principles

Web-design principles

Microsoft Office

Patch Management

BPO Applications

Remote assistance

Anti-virus management

Windows OS troubleshooting

ITIL Process

Job description

Lead - Desktop Engineer page is loaded## Lead - Desktop Engineerlocations: Indiatime type: Full timeposted on: Posted Todayjob requisition id: R0033968## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!Strong understanding of hardware, software and TCP/IP networking principles Is required along with basic knowledge of telephony and web-design principles.•Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice, meet IT metrics/goals and deliver outstanding customer services and satisfaction to clients and person a consistent basis.•Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, BPO Application (CMS, RTA Softphone, VPN Citrix and such) imaging, remote assistance, anti-virus and inventory management tools.•Excellent knowledge of computers (PC, Laptop and Mac) and peripherals, with Networking and Telephony devices knowledge.•Advanced working knowledge of configuring and trouble-shooting Windows Operating System and technologies that is integrated along with Application•Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mindset, self -motivated and directed.•Working knowledge of managing tickets, follow up actions and close issues. Familiarity with ITIL Process or show high understanding of the ITSM Process.•Ability to provide feedback/coaching to the team and be a Point of Contact/Resource for escalation and inquiry.•Understanding of Project Management Process with experiences with IT security and audit with identity and remediation.•Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.•Execute other assigned tasks as delegated by appropriate management.If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at .