Manager - Network

Everise(India) BPO Services Private Limited; India; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Everise seeks a Manager - Network to design, implement, and optimize secure network infrastructures across global teams. You will lead a team of engineers, align with hybrid work models, and ensure high availability and compliance across BPO operations.

Responsibilities include overseeing multi-vendor environments, guiding architectural decisions, and driving security enhancements to support global clients with strong performance and reliability.

Qualifications

• Analytical and problem-solving skills to identify and resolve network issues.
• Ability to document configurations and responses in line with regulatory requirements.
• Strong collaboration and communication with cross-functional teams.
• Leadership and mentorship to junior staff to foster improvement.
• Experience conducting security audits and risk assessments.

Responsibilities

• Design, implement, and maintain secure network infrastructures per best practices.
• Prior hands-on experience in the BPO (Business Process Outsourcing) industry.
• Lead security audits and risk assessments to strengthen cyber resilience.
• Support hybrid cloud and multi-vendor environments for seamless integration.
• Monitor network performance and security with tools like SIEM, ZTNA, SASE.
• Collaborate with cross-functional teams to meet business requirements.
• Document network configurations, changes, and incident responses with accuracy.
• Provide technical guidance and mentorship to junior staff.
• Align work with remote/hybrid policy and US EST timings.

Skills

Analytical and problem-solving

Collaboration and communication

Documentation and compliance

Leadership and mentorship

Security auditing and risk assessment

Hybrid cloud and multi-vendor support

Adaptability to remote/hybrid work

Tools

Fortinet NSE

Cisco CCNP/CCIE

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people‑first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Description Summary

The Manager - Network plans, directs, and coordinates the operations and architecture of network infrastructure to ensure the availability of the organization’s IT assets. A critical function of this role is to define strategy, support organizational growth, and manage business and operational requirements/expectations. Develop, implement, and maintain policies and procedures to maximize the quality of implementations and support. Manages the implementation of new technologies and looks for opportunities to optimize existing infrastructure to improve services delivered to end users and clients across the company. Will have a specific operational focus on metrics and infrastructure performance and availability via solid network architecture best practices to scale and meet dynamic business needs. Will also direct the work of a team of operational engineers and architects.

Key Responsibilities

• Design, implement, and maintain secure network infrastructures, ensuring adherence to industry best practices and organizational standards.
• Prior hands‑on experience in the BPO (Business Process Outsourcing) industry.
• Relevant certifications such as Fortinet NSE (Network Security Expert), Cisco CCNP/CCIE, or equivalent.
• Exposure to multi‑vendor network environments and hybrid cloud networking is an advantage.
• Monitor network performance and security using advanced tools such as SIEM, ZTNA, and SASE, proactively identifying and resolving vulnerabilities.
• Collaborate with cross‑functional teams to support business requirements and troubleshoot complex network issues efficiently.
• Document network configurations, changes, and incident responses, ensuring accuracy and compliance with regulatory requirements.
• Provide technical guidance and mentorship to junior staff, fostering a culture of continuous improvement and knowledge sharing.
• Engage in regular security audits and risk assessments to strengthen the organization’s cyber resilience.
• Support hybrid cloud and multi‑vendor environments, ensuring seamless integration and operational excellence.

Network Design and Security

Proficiency in designing, implementing, and maintaining secure network infrastructures in line with industry best practices and organizational standards.

Security Tool Expertise

Experience in monitoring network performance and security using advanced tools such as SIEM (Security Information and Event Management), ZTNA (Zero Trust Network Access), and SASE (Secure Access Service Edge).

Knowledge

• Analytical and Problem‑Solving Skills: Ability to proactively identify, analyse, and resolve network vulnerabilities and complex technical issues.
• Collaboration and Communication: Strong skills in collaborating with cross‑functional teams and effectively communicating technical information.
• Documentation and Compliance: Competence in documenting network configurations, changes, and incident responses while ensuring regulatory compliance.
• Leadership and Mentorship: Capability to provide technical guidance and mentorship to junior staff, fostering continuous improvement and knowledge sharing.
• Security Auditing and Risk Assessment: Experience in conducting regular security audits and risk assessments to enhance cyber resilience.
• Hybrid Cloud and Multi‑Vendor Support: Familiarity with supporting hybrid cloud environments and multi‑vendor integrations to ensure operational excellence.
• Adaptability to Remote/Hybrid Work: Flexibility to work in remote or hybrid arrangements as per company policy and align with US EST work timings.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

About Everise

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal‑opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!

Learn more at www.weareeverise.com.