Technical Account Manager

Jobgether SRL; India; Remote; INR 4,000,000 - 8,000,000; Full time

Benefits offered by this job

Fully remote (India)

Senior customer-facing ownership

Enterprise exposure

Cross-functional collaboration

Job summary

Jobgether is seeking a Technical Account Manager based in India, offering a fully remote role. You will act as a strategic advisor to premium support accounts, aligning customer needs with product capabilities and technical solutions.

The role combines account management, escalation handling, and cross-functional delivery to maximize value from enterprise software investments. You will collaborate with internal teams and senior stakeholders, manage multiple initiatives, and support critical Sev1

Qualifications

• At least 10+ years in customer engagement or technical account management.
• 3–5 years in insurance tech or P&C domain preferred.

Responsibilities

• Act as trusted technical advisor for premium accounts and maintain relationships.
• Map customer processes to product capabilities and coordinate solutions.
• Own incidents, escalations, and backlogs with timely updates.
• Coordinate with internal teams to resolve issues and plan actions.
• Lead health checks, release management, and change initiatives.

Skills

Account management

Technical advisory

Cross-functional collaboration

Project coordination

Stakeholder management

Education

Bachelor's degree

Tools

ITIL

TOGAF

Agile

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in India.

This is a senior customer-facing role focused on building trusted technical partnerships with premium support accounts. You will act as a strategic advisor, connecting customer business needs with product capabilities and technical solutions. The role combines account management, technical support, project coordination, escalation management, and customer success. You will work across internal and external stakeholders to resolve complex issues and maintain strong customer relationships. You will also help customers maximize the value of their technology investments while driving product adoption and software upgrades. The position offers broad exposure to enterprise software, insurance technology, and cross-functional delivery. Occasional work outside standard hours may be required for critical incidents and high-priority customer needs.

Accountabilities

• Act as a trusted technical advisor for assigned premium support accounts, developing strong relationships with customer stakeholders and maintaining conversational-level expertise across the relevant product portfolio.
• Map customer business processes to product capabilities, identify gaps, and coordinate appropriate solutions within agreed timelines.
• Own customer incidents, escalations, support tickets, and business pain points through resolution, ensuring clear communication and regular updates throughout the process.
• Partner with internal technical and support teams to develop action plans, prioritize backlogs, resolve issues, and manage sensitive customer situations.
• Ensure root-cause analyses are completed and communicated to customers following critical incidents.
• Establish regular communication cadences, including weekly support updates, monthly operational reviews, and quarterly stakeholder alignment meetings.
• Proactively communicate product updates, supportability considerations, strategic product plans, and other information relevant to customer success.
• Develop and manage project plans for software upgrades, including requirements, stakeholder coordination, deployment planning, communications, and successful release execution.
• Help customers maximize the business value of their purchased products and services while encouraging effective product adoption and minimizing unnecessary customization.
• Maintain and expand knowledge of current and upcoming products, integrations, support processes, and relevant technical capabilities.
• Participate in health checks, release management, change requests, bureau adoption initiatives, monitoring activities, and other account-level programs.
• Manage multiple projects and priorities while maintaining strong customer engagement and delivery quality.
• Support Sev1 escalations and other critical customer issues outside standard working hours when required.

Requirements

• 10+ years of experience in customer engagement, technical support, technical account management, or a related customer-facing technology role.
• 3–5 years of experience working with insurance technology or within the property and casualty insurance domain is preferred.
• Bachelor's degree or global equivalent in a relevant discipline.
• Excellent interpersonal, written, verbal, and presentation skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong consulting, leadership, problem-solving, and decision-making capabilities, particularly when managing complex issues involving multiple functions and stakeholders.
• Proven project management skills, including the ability to coordinate multiple initiatives simultaneously and maintain delivery against timelines.
• Experience collaborating cross-functionally with customers, technical teams, business stakeholders, and leadership.
• Experience with software implementation projects involving requirements gathering, functional specifications, quality assurance, user acceptance testing, or training.
• Understanding of software development lifecycle methodologies and foundational software concepts such as HTML, XML, relational databases, and reporting tools.
• Experience applying change management principles within software implementation or transformation initiatives.
• Working knowledge of the business and technical environments in which enterprise software operates, with a solid understanding of relevant P&C insurance processes.
• Familiarity with architecture frameworks and software design patterns.
• ITIL Foundation certification is preferred.
• TOGAF and/or Agile Product Owner certification is a plus.
• Ability to operate effectively as a technical advisor and leader across varied business environments.

Benefits

• Fully remote working opportunity from India.
• Senior, customer-facing position with significant ownership of strategic accounts.
• Opportunity to work closely with enterprise customers and senior stakeholders.
• Exposure to insurance technology, enterprise software, product integrations, implementation, and technical support.
• Opportunity to influence customer outcomes, product adoption, and long-term account health.
• Cross-functional collaboration with technical, support, product, and business teams.
• Opportunities to strengthen consulting, leadership, project management, and technical advisory skills.
• Exposure to software upgrades, release management, health checks, change initiatives, and complex customer escalations.
• Full-time employment with opportunities to contribute to high-impact customer initiatives.
• Occasional flexibility to support critical Sev1 incidents and priority customer needs outside standard working hours.

Why Apply Through Jobgether?

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