Tech Support Specialist - WLAN

Nokia; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Continuous learning opportunities

Well-being programs

Mentoring programs

Job summary

A global technology leader is seeking a Technical Support Specialist in Bengaluru or other locations to ensure the reliability of Wireless LAN services. Candidates should possess a Bachelor's degree and over 12 years of experience in network services. Strong knowledge of WLAN design, authentication protocols, and troubleshooting skills are essential. Join a dynamic team focused on enhancing IT solutions.

Qualifications

• 12+ years of experience in network services within complex environments.
• Deep knowledge in WLAN design and configuration.
• Familiarity with ITIL processes and network technologies such as TCP/IP.

Responsibilities

• Provide expert IT service management for Wireless LAN technologies.
• Analyze and resolve complex production network issues.
• Design and deploy wireless networks and authentication solutions.

Skills

WLAN design/configuration

RADIUS authentication

Problem-solving

ITIL processes

Education

Bachelor's degree in Telecommunications, Information Technology, or Computer Science

Tools

Aruba Access Points and Controllers

Cisco ISE

Job description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Description

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

Location

Open for Noida, Chennai, and Bangalore Location

Responsibilities

• Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
• Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.
• Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
• Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
• Identify root causes of network incidents and develop preventive actions while adhering to change management processes.
• Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.
• Mentor junior team members while staying updated on industry trends in network security technologies.
• Drive results and foster a strong customer focus in a dynamic, global team environment.

Required Skills

You have:

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environments
• Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
• Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
• Strong problem-solving skills and attention to detail
• Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)

Nice to Have

• Knowledge of scripting and automation tools for network management
• Experience in configuration and management of Cisco ISE
• Expertise in handling complex routing in multi-vendor environments

Nokia is an equal opportunities employer and welcomes applications from all qualified candidates.