Tech Support/Operations Engineer

Pinion; Andhra Pradesh; On-site; INR 300,000 - 400,000; Full time

Job summary

A technology services company in Andhra Pradesh is seeking an IT Support professional. The role involves handling work requests and ensuring successful issue resolutions through various channels. Ideal candidates will possess strong communication skills, attention to detail, and the ability to work well in a busy team. Experience with Microsoft Windows and Office Suite is essential, along with a proactive attitude towards service delivery.

Qualifications

• Strong communication skills both verbally and in writing.
• Ability to work effectively in a busy team environment.
• Familiar with Microsoft Windows and office applications.
• Quick learner with adaptability to daily challenges.
• Detail-oriented with strong troubleshooting abilities.

Responsibilities

• Handle work requests and investigate issues with accurate information capture.
• Provide support through various channels ensuring issue resolutions.
• Deliver proactive service to internal customers with a positive attitude.
• Manage emails and alerts, escalate issues to the team.
• Perform start-of-day checks on IT systems and escalate problems.
• Communicate statuses clearly and promptly.
• Contribute to documentation and reporting for platforms.

Skills

Well-developed oral communication skills

Well-developed written communication skills

Organizational skills

Teamwork ability

Attention to detail

Process-based troubleshooting skills

Tools

Microsoft Windows

Microsoft Office Suite

Job description

We are an innovative technology services company, since 2001 we have been providing mission critical systems and their support for some of the leading financial institutions around the world. Thesolutions provided by us are part of millions of people’s everyday life in making payments or online transactions. Our global team are from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding services for our customers. Our team enjoys this thought provoking and rewarding environment. Our customers tell us that our team are some of the best they have worked with – not only because of their professional ability, but also their behaviour and attitude. As part of the Pinion team, you will develop those core skills while delivering critical technology solutions for a variety of customers.

About the Role

• Responsible for handling work requests, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Performing and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate
• Providing a pro-active service to our internal customers with a 'can do' attitude.
• Managing incoming emails and alerts, escalating to the relevant members of the team as necessary.
• Running start-of-day checks on IT systems to ensure correct operation and escalate any problems
• Communicating clearly and promptly with status updates.
• Contributing to the ongoing documentation and reporting for our platforms.

About You

• Well-developed oral and written communication skills
• Well organised, with the ability to work proactively in a team in a busy environment
• Experience with using Microsoft Windows and Microsoft office suite
• Ability to learn quickly and adapt to the challenges of each day
• A keen eye for detail and strong process-based troubleshooting skills