Tech Support (0 - 1 year)

Big Rattle Technologies; Mumbai; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Performance-based growth

5-day work week

Collaborative work environment

Job summary

A tech firm specializing in AI products seeks a detail-oriented Tech Support and Analyst in Mumbai. Responsibilities include addressing customer queries, performing data analysis, and supporting product-related tasks. Ideal candidates will have a Bachelor's degree and 1–2 years of relevant experience. The role emphasizes customer service skills, Python, SQL, and familiarity with data annotation tools. This position offers competitive salary, dynamic environment, and opportunities to work on diverse projects.

Qualifications

• 1–2 years of experience in tech support or analytics.
• Hands-on experience in data scripting for automation.
• Familiarity with data annotation tools.

Responsibilities

• Track, document, analyze, resolve, and escalate issues.
• Respond to customer queries within stipulated SLAs.
• Assist customers with product-related concerns.

Skills

Customer service experience handling technical support issues

Knowledge of customer service metrics (CSAT, SLAs)

Experience in Python or R for automation

Proficiency in Excel and SQL

Understanding of ML / AI concepts

Attention to detail and accuracy

Strong communication skills

Ability to work on repetitive tasks

Self-motivated and good organizational skills

Education

Bachelor’s degree in Computer Science, Engineering, Statistics, or related discipline

Tools

SQL

Python

R

Excel

Power BI

Tableau

Job description

Tech Support and Analyst (AI Products) (1 to 2 years)

Open for candidates from Mumbai only. Immediate Joiners only.

We are seeking a detail-oriented and proactive Tech Support & Analyst to support customersupport and analysis functions for our AI products. You will also support projects with tasks likeimage annotation, labeling, and data management.

Key Responsibilities:

• Track, document, analyse, resolve and escalate issues as needed
• Respond to customer queries via email, chat, or support tools within stipulated SLAs
• Liaison with IT/ Software development team for resolutions
• Assist customers with product-related concerns and troubleshoot issues
• Create manuals, process flow diagrams, presentations as needed as part of training andissue resolution
• Data Analysis, Management & Reporting:
  • Collate, clean, validate, and maintain structured and unstructured datasets from variousinternal and external sources.
  • Write SQL queries to extract and manipulate data from relational databases.
  • Identify trends, anomalies, and insights through exploratory and statistical analysis tosupport business decisions.
  • Create, maintain, and automate dashboards and performance reports using BI toolssuch as Power BI, Tableau, or Looker.
  • Ensure data accuracy, completeness, and integrity.
  • Analyze data and communicate findings accurately through visualizations and concisesummaries.
  • Handle ad-hoc data requests related to data and analysis
• Data Annotation & Labeling:
  • Accurately label and annotate data (including images, text, or structured data) as perproject guidelines.
  • Maintain consistency and quality across annotation tasks..
  • Collaborate with internal teams to improve annotation standards.

Required Skills (hand-on experience in the following):

• Experience in customer service function handling technical support issues
• Understanding of customer service metrics (e.g., CSAT, ticket resolution time, SLAs).
• Hands-on experience in Python, R, or any data scripting for automation or analysis.
• Strong proficiency in Excel and SQL, with the ability to write optimized queries.
• Good Knowledge of ML / AI concepts (annotation, dataset preparation, etc.).
• Familiarity with data annotation / labeling tools or platforms.
• Attention to detail, accuracy, and consistency in all data-related tasks.
• Strong communication skills (written and verbal English) and customer orientation.
• Ability to work on repetitive tasks without compromising quality.
• Self-motivated with good time management and organizational skills.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Statistics, or a related discipline.
• 1–2 years of experience in tech support, product support, analytics, or similar roles.

Why should you join Big Rattle?

Big Rattle Technologies specializes in AI/ ML Products and Solutions as well as Mobile and WebApplication Development. Our clients include Fortune 500 companies. Over the past 13 years,we have delivered multiple projects for international and Indian clients from various industrieslike FMCG, Banking and Finance, Automobiles, Ecommerce, etc. We also specialise in ProductDevelopment for our clients.

Big Rattle Technologies Private Limited is ISO 27001:2022 certified and CyberGRX certified.

What We Offer:

• Opportunity to work on diverse projects for Fortune 500 clients.
• Competitive salary and performance-based growth.
• Dynamic, collaborative, and growth-oriented work environment.
• Direct impact on product quality and client satisfaction.
• 5-day work week (Work from Office).

How to Apply:

Interested candidates are invited to submit their resume detailing their experience. Please detailout your work experience and the kind of projects you have worked on. Ensure you highlightyour contributions and accomplishments to the projects.

Send your resume to [e-mail] with 'Application for Tech Support and Analyst - AIProducts’' in the subject line.