Tech SME, ROW SHARP (Fulfillment & Operations)

Amazon Inc.; Bengaluru; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Amazon Inc. in Bengaluru is seeking a Tech / Product SME to own UTR system issues during new store and hub launches and BAU. You will collaborate with tech, configuration, business and ops teams to shorten readiness timelines and drive permanent resolutions with product and tech partners.

This IC role requires strong business/ops sense and willingness to dive deep. A successful candidate will work with stakeholders across operations, product, and engineering, communicating clearly to senior

Qualifications

• Strong understanding of UTR systems.
• Strong program skills.
• Ability to work with multiple stakeholders from operations, tech, product, and business.
• Ability to deliver on multiple deadlines and prioritize in a fast-paced, ambiguous environment.
• Ability to build relationships with stakeholders and communicate with developers and leaders.

Responsibilities

• Solve UTR system issues during new store and hub launches (tier1) and BAU (tier2).
• Optimize/shorten system readiness timeline for launches.
• Drive permanent solve for frequent issues.

Skills

UTR systems understanding

Stakeholder management

Program skills

Communication skills

Adaptability

Job description

The ROW SHARP team is looking for a Tech / Product SME. In this position, you will be responsible for solving UTR system issues during new store, hub launches (tier1) and BAU (tier2). You will work with tech, configuration, business and ops teams to optimize/shorten system readiness timeline for launches. You will partner with product and tech team to drive permanent solve for frequent issues.

This is an individual contributor position that requires a strong sense of business and operations, deep understanding of the UTR systems, customer obsession and a willingness to dive deep. If you are excited by removing blockers, optimizing system flows and accelerating the launches, this may be the next big career move for you.

A successful candidate will demonstrate:

1. Strong understanding of the UTR systems
2. Strong program skills
3. Ability to work with multiple stakeholders from various areas including operations, tech, product, and business
4. Ability to deliver on multiple deadlines and prioritize compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment
5. Ability to build strong relationships with stakeholders and key partners for the initiatives you’re owning/collaborating on
6. Ability to communicate clearly and effectively with developers, business owners, and senior business leaders

Key job responsibilities

1. Solve UTR system issues during new store, hub launches (tier1) and BAU (tier2)
2. Optimize/shorten system readiness timeline for launches
3. Drive permanent solve for frequent issues

A day in the life

1. Solve UTR system issues during new store, hub launches (tier1) and BAU (tier2)
2. Optimize/shorten system readiness timeline for launches
3. Drive permanent solve for frequent issues

About the team

The ROW (Rest Of World, which includes India, Japan, AMET, BR, MX, SG and AU) SHARP team is driving several innovations and optimizations in Amazon's Supply Chain and Fulfillment Centers, to bring the world’s most customer centric experience to the ROW countries.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.