Tech Ops Engineer I - India

INTEC CME India Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

CME Group in Bengaluru is seeking an entry-level Technology Operations Engineer I to monitor production, certification, new release and disaster recovery environments within the Clearing & Trading units. You will escalate incidents per guidelines and document each event for management reporting.

The role emphasizes learning escalation protocols, application flows, and the use of incident management and monitoring tools, with participation in recovery procedures and basic agent recycling.

Qualifications

• Learn escalation protocol per application area.
• Learn ECC protocol for documentation and proper escalation.
• Perform basic procedures within incident management tools.

Responsibilities

• Learns escalation protocol per application area.
• Learns application flows and log locations; early log viewing for errors.
• Learns to use broad notification tools.
• Uses department website for process recovery; learns recovery tools.
• Performs basic functionality within incident management tools.
• Recycles monitoring agents as needed; detects errors with monitoring tools.

Skills

Incident management

Escalation protocols

Monitoring tools

Log analysis

Tools

Monitoring tools

Incident management tools

Job description

The Technology Operations Engineer I monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; escalates in a timely & efficient manner following guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management & to document each incident & request handled whether the issue was received by alerting tools or by customer (internal or external).

Principal Accountabilities

• Learns escalation protocol per application area. Learns ECC protocol for documentation. Learns phone etiquette for receiving calls and escalation. Learns to create bridge line.
• Learns specific application flows and general functionality by application. Learns application log locations and early log viewing for errors.
• Learns to properly and efficiently uses broad notification tool.
• Learns to use department website for process recovery. Learns specific application recovery tools used by TOCC. Learns scripts to execute for application recovery. Learns escalation and notification escalation per application.
• Performs basic functionality within incident management tools.
• Performs basic procedures to recycle monitoring agents.
• Uses monitoring tools to detect errors, under direction of Manager TOCC.

CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world.

Hear more about our employee experience Get a look inside CME Group and see what makes us tick A rewarding career is only the beginning

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