Tech Ops Engineer I - India

CME Group Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

CME Group, the world’s leading derivatives marketplace, seeks a Technology Operations Engineer I to monitor customer facing environments (Production, Certification, New Release, and Disaster Recovery) in the Clearing & Trading units. You will escalate incidents per established guidelines and document each action for management review.

Under supervision, you will learn escalation protocols, recovery tools, and incident-management workflows, using monitoring and logging tools to detect and report

Responsibilities

• Learns escalation protocol per application area.
• Learns ECC protocol for documentation.
• Learns phone etiquette for receiving calls and escalation.
• Learns to create bridge line.
• Learns specific application flows and general functionality by application.
• Learns application log locations and early log viewing for errors.
• Learns to properly and efficiently uses broad notification tool.
• Learns to use department website for process recovery.
• Learns specific application recovery tools used by TOCC.
• Learns scripts to execute for application recovery.
• Learns escalation and notification escalation per application.
• Performs basic functionality within incident management tools.
• Performs basic procedures to recycle monitoring agents.
• Uses monitoring tools to detect errors, under direction of Manager TOCC.

Job description

The Technology Operations Engineer I monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; escalates in a timely & efficient manner following guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management & to document each incident & request handled whether the issue was received by alerting tools or by customer (internal or external).

Principal Accountabilities

• Learns escalation protocol per application area. Learns ECC protocol for documentation. Learns phone etiquette for receiving calls and escalation. Learns to create bridge line.
• Learns specific application flows and general functionality by application. Learns application log locations and early log viewing for errors.
• Learns to properly and efficiently uses broad notification tool.
• Learns to use department website for process recovery. Learns specific application recovery tools used by TOCC. Learns scripts to execute for application recovery. Learns escalation and notification escalation per application.
• Performs basic functionality within incident management tools.
• Performs basic procedures to recycle monitoring agents.
• Uses monitoring tools to detect errors, under direction of Manager TOCC.

CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more. At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world.

Hear more about our employee experience Get a look inside CME Group and see what makes us tick A rewarding career is only the beginning

For U.S. employment, CME Group is legally required to validate a new hire’s employment eligibility by having them complete an Employment Eligibility Verification (Form I-9) companied with legally acceptable proof of identity and work authorization (as listed on the Form I-9). CME Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters below for more details. E-Verify Notice E-Verify Notice Español U.S. Right to Work Notice U.S. Right to Work Notice Español