Tech Ops Engineer

Scientific Games, LLC; Nashik District; Hybrid; INR 8,604,000 - 12,428,000; Full time

Job summary

Scientific Games, LLC recherche un ingénieur d’exploitation techniques de niveau 2 pour garantir des opérations fiables sur des plateformes de transaction en real-time.

Vous installerez et sécuriserez des serveurs Linux/Windows, automatiserez les workflows et participerez à des déploiements CI/CD sur AWS ou cloud hybride, tout en assurant surveillance et continuité des services.

Qualifications

• Support technique de niveau 2 pour des plateformes transactionnelles.

Responsibilities

• Soutenir les opérations 24x7 et les fenêtres de maintenance prévues.
• Installer, configurer et durcir les serveurs Linux/Windows (Ubuntu LTS et RHEL).
• Automatiser les tâches opérationnelles avec Bash, Python, Ansible, Terraform et CloudFormation.
• Gérer les opérations AWS ou cloud hybride (EC2, RDS, S3, IAM, VPC, CloudWatch).

Skills

Windows/Linux administration

PostgreSQL/Postgres & RDBMS

Python/Bash/PowerShell/SQL

Ansible/Terraform/CloudFormation

AWS Cloud

CI/CD & release engineering

Automatisation & scripting

Education

Associate degree in related field

Bachelor’s degree in CS/IT/Engineering or related

Tools

Ubuntu LTS

RHEL

Docker

Kubernetes

SQL Server/MySQL/Oracle

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Description du poste L'ingénieur en opérations techniques assure le soutien de niveau 2 pour la production, le soutien à la mise en œuvre et l'ingénierie de la fiabilité des plateformes de loterie et de services interactifs. Ce poste garantit des opérations stables, sécurisées, observables et bien documentées dans des environnements Linux, Windows, de bases de données, d'applications, de réseau et adaptés au cloud. Ce profil modernisé met l'accent sur les pratiques DevOps et de fiabilité des sites : opérations axées sur l'automatisation, prise en charge des déploiements CI/CD, infrastructure en tant que code, déploiements contrôlés, observabilité, gestion des incidents, gestion de la configuration, hygiène de sécurité, ainsi que les opérations sur AWS ou en cloud hybride, le cas échéant. Ce poste peut être comblé à Montréal et/ou à Winnipeg, selon les besoins de l’organisation et le lieu de résidence des candidats retenus.

Responsabilités clés (French)

• Assurer le soutien technique de niveau 2 pour les plateformes de transactions en temps réel, notamment le triage des incidents, le dépannage et la coordination des escalades avec le niveau 3, le développement, l'assurance qualité, les fournisseurs et les opérations client.
• Assurer le soutien des opérations de garde 24 heures sur 24, 7 jours sur 7, des fenêtres de maintenance planifiée, des nouvelles mises en œuvre, des refontes de systèmes, de l'analyse des performances, des tests d'intégration, des tests de reprise après sinistre et des activités de basculement sur place.
• Installer, configurer, appliquer des correctifs, sécuriser et gérer le cycle de vie des serveurs Linux et Windows, en mettant l'accent sur les environnements Ubuntu LTS et Red Hat Enterprise Linux (RHEL).
• Automatisez les tâches opérationnelles à l'aide de Bash, Python, PowerShell, Ansible, Terraform, SQL, CloudFormation ou d'outils équivalents afin de réduire les tâches manuelles, d'uniformiser les environnements et d'améliorer la fiabilité.
• Prise en charge des opérations sur AWS ou en cloud hybride, le cas échéant, notamment EC2, RDS/Aurora PostgreSQL, S3, IAM, VPC, les groupes de sécurité, les équilibreurs de charge, Route 53, CloudWatch, Systems Manager, KMS et Secrets Manager.
• Soutenir les activités liées à l'intégration continue et au déploiement continu (CI/CD) ainsi qu'à l'ingénierie des versions, notamment la préparation au déploiement, la validation des builds et des paquets, la mise en place des configurations, les concepts 'blue/green' ou 'canary', la planification des retours en arrière et la vérification post-déploiement.
• Surveiller l'état des systèmes et des bases de données, l'utilisation des serveurs, les certificats, le flux des transactions, les files d'attente et les retards, les journaux, les indicateurs de performance du nuage et la disponibilité des services ; gérer les tableaux de bord, les alertes, les guides d'intervention et les procédures.
• Effectuer des tâches de soutien liées à PostgreSQL/Postgres et aux SGBDR, telles que l'analyse des requêtes, la coordination des sauvegardes et des restaurations, le soutien à l'actualisation des données, le dépannage des connexions, l'évaluation de la capacité et la collecte de preuves.
• Assurer la sécurité et l'hygiène opérationnelle grâce à l'application de correctifs, la correction des vulnérabilités, la gestion des certificats SSL/TLS, le principe du moindre privilège, la configuration sécurisée, les concepts de chiffrement et la mise à disposition de preuves d'audit.
• Analyser les causes racines des problèmes de performance, des échecs de transaction, des anomalies de déploiement, des problèmes liés au nuage, au réseau ou aux serveurs, ainsi que des incidents récurrents ; communiquer les détails techniques et les mesures correctives.

Key Responsibilities (English)

• Provide Tier 2 production support for real-time transaction platforms, including incident triage, troubleshooting, and escalation coordination with Tier 3, Development, QA, vendors, and customer operations.
• Support 24x7 on-call operations, planned maintenance windows, new implementations, system overhauls, performance analysis, integration testing, DR tests, and on-site cutover activities.
• Install, configure, patch, harden, and lifecycle-manage Linux and Windows servers, with emphasis on Ubuntu LTS and Red Hat Enterprise Linux (RHEL) environments.
• Automate operational tasks using Bash, Python, PowerShell, Ansible, Terraform, SQL, CloudFormation, or equivalent tools to reduce manual effort, standardize environments, and improve reliability.
• Support AWS or hybrid-cloud operations where applicable, including EC2, RDS/Aurora PostgreSQL, S3, IAM, VPC, security groups, load balancers, Route 53, CloudWatch, Systems Manager, KMS, and Secrets Manager.
• Support CI/CD and release engineering activities, including deployment readiness, build/package validation, configuration promotion, blue/green or canary concepts, rollback planning, and post-release verification.
• Monitor system/database health, server utilization, certificates, transaction flow, queues/backlogs, logs, cloud metrics, and service availability; maintain dashboards, alerts, runbooks, and procedures.
• Perform PostgreSQL/Postgres and RDBMS support tasks such as query analysis, backup/restore coordination, data refresh support, connection troubleshooting, capacity review, and evidence collection.
• Maintain security and operational hygiene through patching, vulnerability remediation, SSL/TLS certificate management, least-privilege access, secure configuration, encryption concepts, and audit evidence support.
• Investigate root causes for performance issues, transaction failures, deployment anomalies, cloud/network/server problems, and recurring incidents; communicate technical details and corrective actions.

Position Requirements / Qualifications (English)

• Associate degree in a related field required; bachelor degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• Minimum 5 years of experience in operations support, DevOps, infrastructure, production support, cloud operations, or reliability engineering for enterprise-scale transactional platforms.
• Experience in lottery, gaming, financial services, e-commerce, or other regulated, high-availability transaction environments is a strong asset.
• Proficient with Windows Server and Linux administration, especially Ubuntu LTS and Red Hat Enterprise Linux, including troubleshooting, patching, hardening, and performance analysis.
• Familiarity with PostgreSQL/Postgres, RDS/Aurora PostgreSQL, SQL Server, MySQL, Oracle, or similar relational databases, including SQL troubleshooting and operational maintenance concepts.
• Competence in Python, Bash, PowerShell, SQL, Ansible, Terraform, CloudFormation, or similar tools for scripting, debugging, automation, and evidence collection.
• AWS experience is beneficial, particularly EC2, RDS/Aurora, S3, IAM, VPC/security groups, CloudWatch, Systems Manager, KMS, Secrets Manager, Route 53, load balancing, snapshots, HA and DR concepts.
• Experience with virtualization, storage, networking, SSL/TLS certificates, IAM, system security, monitoring/observability tools, CI/CD, and production change control.

Skills and Competencies (English)

Strong analytical troubleshooting skills with the ability to isolate issues across application, database, operating system, network, storage, IAM, cloud-service, and deployment pipeline layers. Clear verbal and written communication, including concise status updates, incident notes, runbooks, change evidence, and technical documentation for business and technical audiences. Collaborative working style with the ability to partner with Operations, Development, QA, vendors, security, and customer-facing teams. Continuous improvement mindset focused on automation, standardization, reliability, security, observability, cloud readiness, and operational excellence. Proven ability to diagnose and resolve technical issues in high-pressure, customer-impacting environments while maintaining change discipline and auditability. Comfortable working within a distributed team across multiple geographic locations and explaining complex technical concepts to non-technical stakeholders.

Working Conditions

Participates in 24x7 on-call rotation and provides after-hours support for incidents, releases, maintenance windows, DR tests, and customer commitments. May provide on-site support during implementations, conversions, disaster recovery tests, cloud/hybrid changes, and system overhauls. May travel as needed to support lottery jurisdictions, implementation events, or customer/vendor coordination.

Technical Environment and Tooling

• Operating Systems: Ubuntu LTS, Red Hat Enterprise Linux (RHEL), Windows Server; systemd, patching, hardening, log analysis, capacity and performance.
• Databases: PostgreSQL/Postgres, RDS/Aurora PostgreSQL concepts, SQL Server, MySQL, Oracle; query troubleshooting, backups/restores, replication and capacity concepts.
• Automation / Scripting: Python, Bash, PowerShell, SQL; Ansible playbooks, Terraform modules, CloudFormation templates, APIs, runbook automation and operational tooling.
• DevOps / CI-CD: Git, CI/CD pipelines, artifact/package promotion, release gates, deployment validation, blue/green/canary concepts, rollback planning and evidence collection.
• AWS / Cloud: Beneficial: EC2, RDS/Aurora, S3, IAM, VPC, security groups, load balancers, Route 53, CloudWatch, Systems Manager, KMS, Secrets Manager, snapshots and HA concepts.
• Containers / Platform: Docker, Kubernetes concepts, ECS/EKS familiarity beneficial, service discovery, environment variables/secrets and immutable infrastructure patterns.
• Observability: CloudWatch, Prometheus, Grafana, Splunk, ELK/OpenSearch or equivalents; logs, metrics, traces, dashboards, alert tuning and SLO/SLA reporting.
• Security / Infrastructure: IAM/least privilege, SSL/TLS certificates, vulnerability remediation, networking, storage, virtualization, backups, DR, encryption, audit evidence and change control.

Equal Opportunity

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Closing

Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships. This is what it takes to be a global leader in lottery games, sports betting and technology. And to propel the industry ever forward. At Scientific Games, we elevate play every day. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs. We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow. We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun. But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything. The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright. It's the future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow. And it all starts now.