Tech Operations and Support, Principal Analyst -Reporting & ML Ops

IND - 2028 Takeda Innovations India Private Limited; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary + annual bonus

Healthcare insurance

Job summary

Takeda Innovations India Private Limited in Bengaluru seeks a dynamic Team Lead to oversee Reporting & ML Ops, managing BI operations and client communications. You will supervise dashboard refreshes, data validations, and data issue investigations across Power BI and Qlik environments, ensuring timely delivery.

The role requires 3-4 years of BI ops experience, strong SQL skills, and excellent stakeholder reporting abilities, with a hybrid work setup and opportunities for growth in a global

Qualifications

• 3-4 years of experience in BI operations, reporting support, or data management.
• Hands-on experience with Power BI and/or Qlik environments.
• Familiarity with data investigations and refresh monitoring.
• Proficiency in SQL and basic understanding of ETL processes.
• Excellent verbal and written communication with client interaction.

Responsibilities

• Operational Oversight: Manage daily/weekly ops across reporting & ML Ops.
• Ensure timely dashboard refreshes and data validations for ~20 dashboards.
• Lead root cause analysis for data issues per SOPs and escalation protocols.
• Serve as primary client-facing representative for updates and incident reports.

Skills

Power BI

Qlik

SQL

Stakeholder reporting

Tools

JIRA

SNOW

Job description

Tech Operations and Support, Principal Analyst -Reporting & ML Ops

The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India's epicenter of Innovation, has been selected to be home to Takeda's recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda's ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Objectives/Purpose Role Summary

We are seeking a dynamic and accountable Team Lead – Reporting & ML Operations to oversee a team responsible for business-critical reporting and monitoring of data pipelines supporting alert generation activities. The team lead will ensure high-quality, timely execution of daily and weekly operations across Power BI and Qlik dashboards, lead data investigations, and support standard operating procedures (SOPs) to ensure accurate and timely alert delivery. This role will serve as the primary point of contact (POC) for client communication, both verbal and written, and play a key role in driving operational excellence.

Key Responsibilities

• Operational Oversight: Manage and coordinate daily/weekly operational activities across reporting & ML Ops
• Ensure timely and accurate dashboard refreshes and data validations for ~20 Power BI and Qlik dashboards.
• Supervise and support root cause analysis for data issues, guided by SOPs and escalation protocols.
• Client Communication & Stakeholder Management: Act as the primary client-facing representative for all operational updates, incident reports, and data issue escalations.
• Communicate clearly and professionally with stakeholders via email, reports, and meetings and collaborate effectively for cross-functional teamwork.
• Translate technical data issues into business-relevant context and drive resolutions with minimal disruption to reporting cycles.
• Operational Oversight, Accountable and report on data investigation turnaround, categorization, deviations and triaging or escalation.
• Orchestrate operational excellence and continuous improvement, and reflect in evolving SOPs.

Qualifications & Skills

• 3-4 years of experience in BI operations, reporting support, or data management
• Hands-on experience with Power BI and/or Qlik environments.
• Familiarity with data investigations, refresh monitoring
• Proficiency in SQL and basic understanding of data integration/ETL processes.
• Excellent verbal and written communication skills with experience in client interaction and stakeholder reporting.
• Strong organizational, problem-solving, and conflict-resolution skills.
• Preferred: Experience working in SLA-driven environments. Ticketing platforms like JIRA, SNOW

What Takeda Can Offer You

Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. At Takeda, you take the lead on building and shaping your own career. Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

Benefits

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs
• Employee Assistance Program
• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements - Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

About ICC in Takeda

Takeda is leading a digital revolution. We're not just transforming our company; we're improving the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations IND - Bengaluru

Worker Type Employee Worker Sub-Type Regular Time Type Full time Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Takeda is an equal opportunity employer.