Tech Mahindra – Hiring for Customer Support Associate

Sivamintelugu; Delhi; On-site; INR 201,000 - 357,000; Full time

Job summary

A leading IT services company is seeking Customer Service representatives for their Noida office. The role involves managing phone calls and chats, addressing customer complaints, and providing solutions. Both freshers and experienced candidates are encouraged to apply. The company offers a dynamic work environment with rotational shifts. Interested candidates can attend a walk-in interview from September 25 to October 4 at the Noida office.

Qualifications

• Freshers & experienced candidates can apply.
• Salary depends on communication skills and previous experience.
• Salary will depend on communication skills and previous experience.
• 5 days working with rotational shifts and off.
• Immediate joiners are required.

Responsibilities

• Manage incoming phone calls and chat.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and process accounts.
• Identify and assess customers needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Good communication skill is required.

Skills

Good communication skills

Customer service

Education

Under Graduate/Graduate

Job description

Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.

Profile – Customer Service(Chat Process)
Location – Noida(WFO)
Openings: 200
Location: Noida, Ghaziabad, Delhi / NCR
Education: Under Graduate/ Graduate both can apply

Roles and Responsibilities

• Manage incoming phone calls & chat
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Identify and assess customers needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Good communication skill is required.
• Under Graduate/ Graduate both can apply
• Freshers & experienced both are eligible.
• Salary will depend on communication skills and previous experience.
• 5 days working with rotational shifts and off.
• Immediate joiners are required.

Interview Details

Interested candidates can directly come for a walk-in interview at the below-mentioned address and mention "HR Radhika" or "HR Ishika" or "HR Mohini" or "HR Ravindra" or "HR Himanshi" on top of your resume.
Monday to Saturday (10AM to 3PM)

Office Address – A6, Sec 64, near Sahara Chowk, nearest metro station – Noida Sec 62
Required Documents:

• Hard copy of resume, E-Aadhar card & Pan card
• All education documents
• All experience letters

Time and Venue: 25 September–4th October, 10.00 AM – 4.00 PM
A-6 Tech Mahindra, Noida sec 64 Sahar Chowk Nearest Metro Station-62