Tech Liner

MSX International; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

MSX International is looking for a skilled professional to provide comprehensive technical assistance to dealership technicians in Chennai, India. The role involves analyzing service quality, implementing training programs, and ensuring proper vehicle diagnostics and repairs.

The ideal candidate has 8-10 years of experience, expertise in VOC analysis, and hands-on knowledge of vehicle technologies. This position focuses on improving dealer service quality through effective training and support.

Qualifications

• 8-10 years of relevant experience in managing multiple dealership of OEM.
• Expert in VOC analysis and process improvements.
• Hands-on experience with vehicle diagnostics and repairs.

Responsibilities

• Provide technical assistance and diagnostics support to dealers.
• Analyze VOC related to service quality.
• Implement training programs for dealers.

Skills

VOC analysis

Automobile diagnostics

Training

Analytical thinking

Education

B.E or Diploma (Automobile/Mechanical)

Tools

Vehicle diagnostic tools

Job description

Job Description

Job Purpose:

• Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
• Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
• Implement process for Fix it right by initiate training programme at dealers
• Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

• Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
• Prepare countermeasure sheet for Non F1 cases and educate dealers on same
• Clear long pending vehicle waiting for diagnosis
• Perform Deep dive in dealer process and make action plan for all negative VOC
• Validate dealer level action plan and give training for further improvement
• Prepare training module base on available GTSS database and need for NTL
• Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
• Analyse dealer requirement and support in correct diagnosis and repair
• Remote online support

Qualifications

B.E or Diploma (Automobile/Mechanical)

Additional Information

8-10 years of Relevant Experience

• Experience to manage multiple dealership of OEM
• Expert in VOC analysis and making PDCA to impart Fix it right first-time process
• National or state level winner in Technician skill contest (added advantage)
• Hands on experience on vehicle diagnostic and repair
• Technical knowledge on vehicle aggregates (mechanical and electrical)
• Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)
• Analytical and conceptual thinking
• Good experience in understanding and grasping the VOC from dealers
• Have experience to impart training to dealers technicians