Tech Consultant & Support Intern

Infophy Technologies; India; On-site; INR 500,000 - 900,000; Full time

Job summary

Infophy Technologies is seeking a proactive Client Support & Training professional in India. You will provide day-to-day technical support, train clients on our software, and resolve issues while documenting requirements and feedback for the product team.

In this role, you will analyze client needs, collaborate with developers on feature requests, and maintain clear client communication. You will coordinate with internal teams to ensure timely delivery of enhancements and provide troubleshooting

Qualifications

• Ability to document client requirements clearly.
• Willingness to conduct product demos and training.
• Experience in coordinating with internal teams.
• Comfort with capturing client feedback and translating it for technical teams.

Responsibilities

• Provide day-to-day technical support to clients and resolve queries.
• Guide and train clients on software/products and conduct product demos.
• Understand client issues and provide technical solutions; gather requirements and customize modules.
• Coordinate with developers, project managers and internal teams; track changes and communicate updates.

Skills

Web applications basics

HTML/CSS/JS basics

SQL basics

APIs understanding

Troubleshooting skills

Git/GitHub familiarity

Full stack technologies

Job description

Key Roles & Responsibilities

1. Client Support & Training

• Provide day-to-day technical support to clients and resolve their queries.
• Guide and train clients on how to effectively use our software/products.
• Understand client issues and provide appropriate technical solutions.
• Conduct product demonstrations and user training sessions when required.
• Follow up on reported issues until they are properly resolved.
• Maintain clear communication with clients regarding issue status and resolution.

2. Requirement Analysis & Module Development

• Understand and document client requirements and customization requests.
• Analyze business requirements and translate them into technical requirements.
• Work with the development team to implement new features and modules.
• Develop or assist in developing modules based on specific client requirements.
• Test newly developed features before delivering them to clients.

  3. Client Communication & Feedback

  • Maintain regular communication with assigned clients.
  • Take regular updates from clients regarding product usage and ongoing requirements.
  • Collect *daily/regular client feedback* and communicate important feedback internally.
  • Identify recurring client problems and suggest possible improvements.
  • Maintain proper records of client queries, requirements, feedback, and resolutions.
  • Build a positive and professional relationship with clients.

  4. Internal Team Coordination

  • Coordinate closely with developers, project managers, and other internal teams.
  • Communicate client requirements clearly to the technical team.
  • Track the progress of requested changes and communicate updates to clients.
  • Participate in product testing, UAT, bug reporting, and deployment-related activities.
  • Assist in preparing technical documentation and user guides when required.

  Technical Skills

  • Basic understanding of *web applications and software products*.
  • Basic knowledge of *HTML, CSS, JavaScript* and/or any programming language.
  • Understanding of databases and basic *SQL* is preferred.
  • Basic understanding of APIs and how web applications communicate with backend systems.
  • Ability to understand software functionality and troubleshoot basic technical issues.
  • Familiarity with Git/GitHub is an advantage.
  • Knowledge of *PHP, Laravel, React, Node.js, Flutter, WordPress, or similar technologies* is an added advantage.