Teammate - Mohali

TaskUs; Sahibzada Ajit Singh Nagar; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Inclusive workplace

Job summary

TaskUs in India (Punjab/Sahibzada Ajit Singh Nagar) is hiring a Customer Care Specialist to deliver outstanding support across phone, email, and live chat. You will resolve inquiries, document interactions, and collaborate with teams to improve client satisfaction.

The role requires strong English communication, problem-solving, and adaptability. You will work with Zendesk, Slack and other tools, adhere to guidelines, and participate in internal trainings for growth.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal English communication.
• Proficient with Windows/macOS and MS Office / Google apps.
• Experience with customer support software is a plus.

Responsibilities

• Deliver exceptional customer service by addressing inquiries promptly and resolving issues.
• Respond to inquiries via phone, email, and live chat.
• Navigate documentation to provide world-class service.
• Escalate priority issues to appropriate internal teams.
• Document interactions according to SOPs.
• Identify trends in recurring issues.
• Collaborate with teammates to improve customer experience.

Skills

English fluency

Communication skills

Problem solving

Teamwork

Education

High school diploma

Tools

Zendesk

Slack

Office apps

Internal tools

Job description

Job Description

It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of,

What does a Customer Care Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Roles And Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and elevate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars; and
• Get to know, understand, and comply with TaskUs' policies and procedures.

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate

Soft skills:

• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.