Teammate - Indore

TaskUs; Indore District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Great benefits

Professional growth

Inclusive workplace

Job summary

TaskUs in Indore, India is seeking a Customer Care Specialist to deliver world-class support across phone, email, and live chat. You will resolve inquiries, follow KPIs, and maintain a customer-centric approach.

The role requires fluent English, proficiency with Zendesk and other tools, and a high school diploma. You’ll join a collaborative team and participate in training to grow within a fast-paced BPO environment.

Qualifications

• Computer literacy across Windows, macOS, MS Office and Google apps.
• Experience with Zendesk, Slack and internal troubleshooting tools.
• Fluent in English, both spoken and written.
• High school graduate required.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction.
• Research and provide accurate responses to inquiries via phone, email, and live chat.
• Navigate documentation to provide world-class service.
• Identify and escalate unresolved issues to the appropriate teams.
• Route calls to the right resources and document interactions per SOP.
• Communicate trends in issues and help improve processes.
• Maintain high-quality customer experience following client guidelines.
• Adhere to protocols, KPIs, and company policies.
• Collaborate with team and other departments to resolve issues.
• Participate in all required training and seminars.
• Understand and comply with TaskUs policies.

Skills

Problem-solving

Communication

Adaptability

Empathy

Teamwork

Open to feedback

Education

High school diploma

Tools

Zendesk

Slack

Windows

macOS

Microsoft Office

Google applications

Job description

Job Description

It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of,

What does a Customer Care Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles And Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and elevate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars; and
• Get to know, understand, and comply with TaskUs' policies and procedures.

Technical Skills And Qualifications

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate

Soft Skills

• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality Traits Required

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.