Teammate - Gurugram

TaskUs; Haryana; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is hiring a Customer Care Specialist to deliver world-class service across calls, email, and live chat. You will research and resolve inquiries promptly, document interactions, and escalate issues when necessary while maintaining high customer satisfaction in a fast-paced environment.

The role requires proficiency with Windows/Mac OS, MS Office, Zendesk, Slack, and strong English communication skills. A high school diploma is required, and you will join a collaborative team in India.

Qualifications

• High school graduate required.
• Proficient with Windows/Mac OS and MS Office.
• Experience with Zendesk, Slack, and internal troubleshooting tools.
• Strong English reading and writing skills.

Responsibilities

• Deliver exceptional customer service across calls, email, and live chat.
• Provide accurate and timely responses to customer inquiries.
• Navigate documentation to resolve issues efficiently.
• Escalate priority issues to appropriate teams when needed.
• Document interactions according to standard procedures.
• Adhere to client quality guidelines and KPIs.

Skills

Windows OS

Mac OS

MS Office

Google apps

Zendesk

Slack

English

Education

High school diploma

Tools

Zendesk

Slack

Internal troubleshooting tools

Job description

Job Description

It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of,

What does a Customer Care Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world‑class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles And Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world‑class service;
• Identify and escalated priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high‑standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars; and
• Get to know, understand, and comply with TaskUs' policies and procedures.

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate

Soft skills:

• Problem‑solving and critical‑thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer‑centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.