Teamcenter Support Engineer

Philips Lighting Spain SL.; Bengaluru; Hybrid; INR 900,000 - 1,350,000; Full time

Job summary

Signify (formerly Philips Lighting) seeks a Teamcenter Support Engineer to join our global production-support team. You will provide L2/L3 support for Siemens Teamcenter PLM applications, manage incidents, monitor performance, and coordinate with cross-functional teams to ensure reliable PLM services.

The ideal candidate will have 4–6 years of hands-on Teamcenter administration experience, strong ITIL alignment, and excellent communication to work with stakeholders across regions.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related field.

Responsibilities

• Provide L2/L3 support for Siemens Teamcenter applications.
• Investigate and resolve production incidents and user-reported issues.
• Monitor system health, availability, and application performance.
• Perform daily health checks and troubleshoot Teamcenter server, client, and integration-related issues.
• Coordinate with development, infrastructure, and business teams to resolve issues.
• Incident, Problem and Change Management within SLAs.

Skills

Troubleshooting

Analytical thinking

Communication skills

Stakeholder management

Customer focus

Global collaboration

Time management

Incident handling

Education

Bachelor's Degree in Computer Science/IT/Engineering

Tools

ITIL

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Teamcenter Support Engineer

Job Summary

The Teamcenter Support Engineer is responsible for supporting, maintaining, and optimizing Siemens Teamcenter PLM applications in a production environment. The role involves incident management, problem management, user support, system monitoring, troubleshooting, deployment support, and coordination with development, infrastructure, and business teams to ensure stable and reliable PLM services. The ideal candidate will have hands‑on experience with Teamcenter administration, support processes, workflows, integrations, and production issue management while ensuring adherence to SLAs and ITIL best practices.

Key Areas of Responsibility

• Application Support Provide L2/L3 support for Siemens Teamcenter applications.


• Investigate and resolve production incidents and user‑reported issues.


• Monitor system health, availability, and application performance.


• Perform daily health checks and troubleshoot Teamcenter server, client, and integration‑related issues.


• Analyze application logs and support business users with PLM process‑related queries.


• Coordinate with development, infrastructure, and business teams to resolve issues.


• Incident, Problem Management and Change Management Manage incidents and service requests within agreed SLAs.


• Perform Root Cause Analysis (RCA) for recurring and critical issues.


• Identify and implement corrective and preventive actions.


• Coordinate issue resolution across development, infrastructure, database, and vendor teams.


• Support production releases, change management, and deployment validation.

Required Experience

• Education Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.


• Technical Experience Minimum 4–6 years of Siemens Teamcenter support experience.


• Strong understanding of Teamcenter architecture and administration.


• Experience supporting: Teamcenter 12.x, 13.x, 14.x, 2506 or newer Active Workspace (AWC) and Rich Client (RAC) Structure Manager / BOM Management and Workflow Management Classification and Product configurator Change Management Document Management BMIDE configurations Organization Management and Access Manager FMS/FSC, Dispatcher, Pool Manager, and Indexing Services Experience supporting production deployments, patches, and upgrades.


• Service Management Skills Incident Management Problem Management Change Management SLA Management ITIL processes Root Cause Analysis (RCA)


• Core Competencies Strong troubleshooting and analytical skills.


• Excellent communication and stakeholder management skills.


• Customer‑focused approach.


• Ability to work in global support teams.


• Prioritization and time management skills.


• Ability to handle production‑critical incidents.


• Strong documentation and problem‑solving skills.

Everything we’ll do for you

• You can grow a lasting career here.


• We’ll encourage you, support you, and challenge you.


• We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way.


• We’ll listen to you too, because we see and value every one of our 27,000+ people.


• We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas.


• With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.


• Come join us, and together we can light up the future.


• We are Signify, the new company name of Philips Lighting, and we light up the world!


• Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.


• We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future.


• Join the undisputed leader in the lighting industry and be part of our diverse global team.

Privacy Notice for the Recruitment Process Concerning US based roles

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.