Team Member - Retail UW

Birla Carbon; Thane; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Birla Carbon seeks a Team Member for Retail Underwriting based in Thane, Maharashtra. This role is vital for processing operational tasks for various retail underwriting policies, including health and accident products. Responsibilities include making prompt underwriting decisions, ensuring adherence to guidelines, and conducting market analysis for profitability. Candidates should demonstrate strong analytical skills and customer service aptitude. This position offers an opportunity to influence the retail underwriting process and support the company's vision.

Qualifications

• Ability to make underwriting decisions promptly and adhere to guidelines with high accuracy.
• Experience in handling customer inquiries and grievances.
• Understanding of product-specific underwriting guidelines.

Responsibilities

• Conduct market mapping to maximize market share.
• Ensure compliance with underwriting guidelines and manage grievances.
• Assist in user acceptance testing for system requirements.

Job description

Team Member - Retail UW

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Job Purpose

The role is required to carry out the operational tasks for the assigned retail underwriting policies by acting prudently in all aspects while accepting risk.

Key Responsibilities

• Products Underwritten
  • Retail Health Indemnity
  • Personal Accident
  • Critical Illness
  • Hospital Cash
  • Retail Travel products and loan‑based products for Banca partners
• Decision TAT – Provide underwriting decisions within 2 working days and reduce to 1 working day by the next FY.
• Maximum exposure – Underwrite transactions up to INR 3 Crore.
• Guideline adherence – Study underwriting guidelines regularly and achieve 99 % accuracy in decision making.

Key Challenges

• Changing lifestyle habits require individual review beyond demographic patterns.
• Ensuring seamless coordination across functions.
• Handling customer grievances related to alleged miss‑selling.
• Managing technical system dependence to meet TAT targets.

Key Result Areas and Supporting Actions

• Adherence to underwriting guidelines
  • Assist in developing product‑specific underwriting guidelines for profitability.
  • Conduct regular market mapping to maximise market share while maintaining profitability.
• Quick and accurate underwriting decisions
  • Underwrite transactions within authority limits and defined TATs.
  • Recommend decisions for transactions beyond authority limits.
  • Resolve escalations promptly and appropriately.
• System UAT
  • Understand system requirements thoroughly.
  • Assist in carrying out user acceptance testing to ensure correct delivery of requirements.

Relationships

Internal

• IT
• Claims
• Internal Audit
• Provider Management
• Product Team / Actuary Team
• Need‑based query resolution
• Internal / External Audit
• New product development/launch

External

• Policyholders
• External auditors
• Recruitment of outsourced employees
• Audit reporting