AM-Retail UW(G-Corp)

Birla Carbon; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Birla Carbon in Mumbai is looking for a professional to manage operational tasks pertaining to retail underwriting policies. The role demands a high level of accuracy and adherence to guidelines while also addressing customer grievances related to miss-selling.

Key responsibilities include underwriting decisions, assisting in developing guidelines, and ensuring smooth coordination across involved functions. The ideal candidate will navigate changing lifestyle habits and medical histories to effectively handle underwriting challenges.

Responsibilities

• Carry out operational tasks for retail underwriting policies.
• Adhere to underwriting guidelines and maintain 99% decision accuracy.
• Manage technical system dependencies to achieve target turnaround time.

Job description

Job Purpose

The role is required to carry out the operational tasks for the assigned retail underwriting policies by acting prudently in all aspects while accepting risk.

Dimensions

Products underwritten: Retail Health Indemnity, Personal Accident, Critical Illness, Hospital Cash; scope includes Retail Travel products and Loan‑based products for banking partners. Maximum underwriting limit: INR 3 crore. Underwriting decision turnaround time: 2 working days (aim to reduce to 1 working day). Adherence to guidelines: regular study of underwriting guidelines and maintain 99% accuracy in decision making.

Key Challenges

• Adapting retail underwriting to changing lifestyle habits and individual medical history.
• Ensuring seamless coordination across functions upon which underwriting deliverables depend.
• Handling customer grievances related to miss‑selling.
• Managing technical system dependencies to achieve target TAT.

Key Result Areas

• Adherence to underwriting guidelines
  • Assist in developing underwriting guidelines to achieve profitability.
  • Conduct regular market mapping to gain market share while maintaining profitability.
• Underwriting decision and service quality
  • Underwrite transactions within authority limits and defined TATs.
  • Recommend decisions for transactions beyond authority limits.
  • Resolve escalations promptly and appropriately.
• System UAT
  • Understand system requirements thoroughly.
  • Assist in carrying out user acceptance testing to ensure correct delivery of requirements.