Team Member - Priority Support Center

Tata Tele Business Services; Hyderabad; On-site; INR 223,000 - 357,000; Full time

Job summary

Tata Tele Business Services in Hyderabad is seeking a customer support executive to manage transactions (calls and emails) within an integrated contact center for Voice and Data products. The role demands 1–2 years in BPO handling high-end telecom customers and strong English/Hindi communication.

It requires a customer-centric mindset, teamwork, and the ability to work in a 24/7 shift environment, with a solid understanding of leased line and voice telecom offerings.

Qualifications

• Any Graduation / Diploma.
• 1–2 years of experience in BPO handling high-end telecom customers.
• Excellent communication skills in English and Hindi with strong customer focus.

Responsibilities

• Handle transactions (calls/emails) in an operations of an integrated contact center for Voice & Data products.
• Maintain personal KPIs/KRAs and ensure customer satisfaction.
• Collaborate with internal teams; be a team player with a customer-centric approach.
• Develop a strong grip on leased line and voice telecom products; handle Premium Customer Base.

Skills

Communication

English

Hindi

Customer handling

Tech savvy

Team player

Telecom knowledge

Education

Graduation/Diploma

Job description

Job description

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
• Responsible for handling personal KPIs/KRAs
• Team player, Tech Savvy
• Responsible for high level of customer focus
• Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients

Internal teams

Skills

• Excellent communication skills and hold on English & Hindi
• Strong customer handling skills
• Customer centric and high focus on customer facing processes
• Excellent grip on high end leased line and voice products
• Excellent hands on experience in handling QRC at call centre for Premium Customer Base
• Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

Qualification

Any Graduation / Diploma

Overall Work Experience

• Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
• Hands on experience in voice and data products people handling and customer interaction

Behavioural Attributes

• Strong customer focus
• Good analytical skills
• Strong communication and interpersonal skills
• Inclination towards innovation
• Good Computer Knowledge

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.