Team Manager or operations manager with Banking and Capital markets

Cloudxtreme; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Cloudxtreme is seeking a Transctn Procng Unit Manager (L5) in Bangalore to lead a team with 1+ years of team handling experience. The role emphasizes interaction with clients and internal stakeholders, and requires knowledge of banking and capital markets.

Night shift is available, with graduation as a prerequisite. Ideal candidates will demonstrate strong communication, decision-making, and performance management skills, along with proficiency in MS Office and reporting.

Qualifications

• Minimum 1 year of team handling experience
• Knowledge or experience in Banking and capital markets
• Must have Graduation and valid passport

Responsibilities

• Manage team effectively and become an interface between the team and internal/external customers and/or company
• Foster development of the team by motivating them and ensuring career advancement with timely feedback
• Provide constructive feedback from time to time and ensure performance of the team
• Conduct performance appraisals and monthly one to ones
• Should manage daily client meetings

Skills

People management

Client management

SLA management

Time management

Communication skills

Decision making

MS Office reporting

Team motivation

Emotional intelligence

Disciplinary handling

Under pressure performance

Task management

ASPPA RPF

Education

Graduation

Job description

Designation- Transctn Procng Unit Manager

Level L5

Location Bangalore

Job Summary –

Overall 1+ years of team handling experience. Knowledge and/or experience in Banking and capital markets.

Role & Responsibilities:

1. Manageteam effectively and become a successful interface between the teamand internal/external customers and/or company
2. Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
3. Provide constructive feedback from time to time and ensure performance of the team
4. Conduct performance appraisals and monthly one to ones
5. Should manage daily client meetings

Skills/Domain required:

1. People and Client Management
2. SLA and Team Management
3. Good communication and decision‑making skills
4. MS Office and Reporting skills
5. Time management skill
6. Collaborative and team player
7. Ability to motivate the team
8. Critical thinking skills as well as emotional intelligence
9. Ability to deal with disciplinary/conflicting situations
10. Ability to perform under pressure
11. Effective task management and organized
12. Industry certifications (ASPPA RPF) will be added advantage.

Process Requirement:

• Valid Passport
• Graduation
• Shift – Night (Flexible)
• 5-8 years overall experience and minimum 1 year of Team handling experience
• Domain – Should have in-depth knowledge (Knowledge in cost basis, Banking and Capital markets will be an added advantage)

Selection Process:

• Initial screening by HR
• Personal Interview by panelists
• Final Round with PDH