Team Leader- US Payroll

Strada Inc.; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading payroll solutions company in Ernakulam, Kerala, seeks a Payroll Administrator to manage day-to-day payroll operations, client interactions, and team performance. The ideal candidate will have over 5 years of experience in US payroll, effective supervisory skills, and strong technical knowledge of payroll systems. Responsibilities include resource management, client handling, and ensuring compliance with process standards. This role provides an opportunity to support a diverse team and improve payroll service delivery.

Qualifications

• 5+ years experience in US/North America Payroll.
• Ability to effectively handle grievances and escalations.
• Excellent communication skills for client handling.

Responsibilities

• Manage day-to-day payroll operations and team activities.
• Coordinate with clients and maintain quality documentation.
• Conduct performance management and training needs analysis.

Skills

Supervisory experience

PC literacy – Word and Excel

Technical knowledge of payroll systems

Education

Graduate or Diploma holder

Job description

# **Overall Objective of the Role**The primary responsibility will be to **take care of day‐to‐day work allocation** to the Payroll Administrator, **interacting with the client**, attending client calls, **passing on process updates** to the team members, **maintaining weekly and daily reports**, and interacting with the Process Manager and the team to **improve the process**.• To provide an **effective and efficient payroll service** to customers, ensuring the **accurate and timely payment** of their employees’ salaries • **Respond to requests, queries, and complaints** from external customers in a friendly and efficient manner to enhance customer loyalty • Responsible for **efficient resource and time utilization** to achieve process deliverables as per the set SLAs • Would report into the Process Manager and **support in process supervision**# **Main Responsibilities**## **Strategic**• **Coordinating with the Transition team** during the testing phase## **Client Handling, Support & Communication**• **Communicating with the Onshore team** as per requirement • **Handling conference calls** on a Monthly / Quarterly basis## **Reports**• **Report progress** at a team level – keep PM updated • Responsible for ensuring **quality documentation** is up to date## **Resource Management**• Engaging in periodic **resource estimation / planning** • **Analyzing and forecasting attrition** (team level) – inform PM as required • **Controlling attrition / absenteeism / resource utilization** • Responsible for maintaining and updating the **team skills matrix** & other process documents## **Performance Management**• **Conducting daily/weekly production feedback sessions** – providing feedback on quality and SLA issues and team targets • **Analyzing team performance** and identifying training needs / conducting one‐to‐one meetings with subordinates • Ensuring **process / refresher training** is conducted as required • **L&D & HR interface** – training nominations, RnR nominations – providing inputs to PM • **Appraisals – Midterm/Annual** – provide feedback and inputs on team members to PM • **Appraisals – providing feedback to PM**## **Employee Life Cycle**• **Coordinating joining and exit formalities** – ID/Login creation, etc., for new team members; resignation formalities – keep PM updated • Tracking **attendance / absenteeism** of the team – inform PM • **Payroll interface** – collecting and distributing salary slips/cheques of team • Ensuring **grievances are handled effectively** and escalating as required • Responsible for **leave planning** • Conducting **one‐on‐one sessions** with the team## **Production**• Ensuring production through **optimal work allocation and monitoring** • **Resolving daily queries and problems** of team members • **Creating, allocating, and tracking work/jobs** using appropriate software as specified – inform PM as required • Responsible for **shift monitoring and control** • Responsible for **daily reporting – MOM, etc.** • **Collecting team metrics** • **Analysis of errors/issues** and creation of root cause analysis documents • Responsible for **timely escalation** of issues/problems that require PM or client attention • Ensuring **issue resolution** • Providing **feedback on quality issues** • Ensuring **continuous improvement of team metrics** • Raising calls and **coordinating with IT systems** to ensure process compliance • Ensuring **quality compliance** for all processes handled – checklists, standards, etc. • Ensuring **all process SLAs are met** • Ensuring **ISMS compliance** for all processes handled • **Adhering to company policies, rules & regulations**, work timings, and leave schedules# **Requirements**• **Graduate** from any stream / Diploma holder • **PC literacy – Word and Excel (basic level)** • **Good technical knowledge** of payroll and payroll systems • **5 Plus years** experience in **US/North America Payroll Exp** • **Supervisory / team‐handling experience is mandatory**As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.