Team Leader - Retail Liabilties - Guwahati

IndBank Global Support Services Limited; Assam; On-site; INR 600,000 - 900,000; Full time

Job summary

IndBank Global Support Services Limited is seeking a result-oriented professional to lead and optimize the Feet on Street (FOS) framework for the Retail Liabilities vertical in India. You will drive region-wide targets, coordinate with bank stakeholders, and oversee the allocation of resources to sustain growth while maintaining cost controls.

The role focuses on maintaining productivity, developing FOS staff, and activating sales channels to expand the customer base in Retail Liabilities.

Responsibilities

• Provide essential infrastructure in coordination with the bank to support local-level Feet on Street (FOS) employees.
• Monitor the overall performance of the FOS structure associated with the retail liability vertical and manage performance effectively.
• Liaison with Head of Liabilities Business, Team Leaders, and Bank’s Retail Liabilities officials to ensure smooth coordination of FOS activities.
• Ensure the optimal allocation of budgeted resources at all times.
• Maintain productivity targets as allocated by the business unit and coordinate with HR to identify and address non-performing FOS executives.
• Develop and oversee the training and development of FOS staff.
• Activate sales channels to maximize reach and impact.
• Establish lead management targets and standards to optimize sales conversion.
• Manage performance metrics for the FOS team and ensure compliance with set standards.
• Achieve monthly revenue targets as defined in the Key Result Areas (KRA), while adhering to cost budgets.
• Execute a strategic plan to achieve sales targets and expand the customer base on Retail Liabilities business.

Job description

Drive and achieve targets on a region wide scale for the retail liabilities business.

Key Responsibilities

• Provide essential infrastructure in coordination with the bank to support local-level Feet on Street (FOS) employees.
• Monitor the overall performance of the FOS structure associated with the retail liability vertical and manage performance effectively.
• Liaison with Head of Liabilities Business, Team Leaders, and Bank’s Retail Liabilities officials to ensure smooth coordination of FOS activities.
• Ensure the optimal allocation of budgeted resources at all times.
• Maintain productivity targets as allocated by the business unit and coordinate with HR to identify and address non-performing FOS executives.
• Develop and oversee the training and development of FOS staff.
• Activate sales channels to maximize reach and impact.
• Establish lead management targets and standards to optimize sales conversion.
• Manage performance metrics for the FOS team and ensure compliance with set standards.
• Achieve monthly revenue targets as defined in the Key Result Areas (KRA), while adhering to cost budgets.
• Execute a strategic plan to achieve sales targets and expand the customer base on Retail Liabilities business.