Team Leader, Operations

Concentrix; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Concentrix, a technology-enabled global business services company, is seeking a Team Leader, Operations in Gurugram, India. The role oversees sales performance management, liaises with functions and clients to design improvement strategies, and partners with Quality & Training to drive targets.

The ideal candidate has 5+ years in team handling, 3+ years in sales (inside sales preferred), and 2+ years of self-driven sales experience, with a graduate degree.

Qualifications

• 5+ years of experience in team handling.
• 3+ years of sales experience (preferred inside sales).
• 2+ years of self sales experience.

Responsibilities

• Responsible for over sales performance management of the program and liaise with all functions as well as clients to design sales improvement strategies.
• Conduct monthly sales transaction audits and share feedback to improve process knowledge, selling skills.
• Work closely with the Quality & Training teams, to co-own team and unit level targets.
• Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions.
• Sharing overall sales performance reporting and key project benefits.
• Knows, understands and appropriately applies sales / soft skills, methods and processes required for the position.
• Keeps current with new and (or) updated selling skills / techniques, trends and development in the field.

Skills

Team leadership

Sales experience

Self sales

Education

Graduate

Job description

Job Title

Team Leader, Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

• Responsible for over sales performance management of the program and liaise with all functions as well as clients to design sales improvement strategies
• Conduct monthly sales transaction audits and share feedback to improve process knowledge, selling skills
• Work closely with the Quality & Training teams, to co-own team and unit level targets
• Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions
• Sharing overall sales performance reporting and key project benefits
• Knows, understands and appropriately applies sales / soft skills, methods and processes required for the position.
• Keeps current with new and (or) updated selling skills / techniques, trends and development in the field

Key Skills And Knowledge

• Total 5+ Years of Experience in Team handling
• 3+ Years of Sales Experience ( Preferred Inside Sales )
• 2+ Years of Self sales Experience

Educational Qualification

: Graduate

Disclaimer

:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'