Team Leader, Operations

Convergys; Gurgaon; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Concentrix in Gurgaon seeks a Team Leader, Operations to drive sales performance, coordinate with functions and clients, and design improvement strategies. The role requires strong leadership and cross-functional collaboration.

You will audit monthly sales transactions, coach teams on selling skills, and work with Quality & Training to meet targets. The position is full-time and based at DLF Infinity Tower C, Gurgaon.

Qualifications

• 5+ years of experience in team handling.
• 3+ years of sales experience (preferred inside sales).
• 2+ years of self sales experience.
• Educational qualification: Graduate.

Responsibilities

• Responsible for sales performance management of the program and liaise with all functions as well as clients to design sales improvement strategies.
• Conduct monthly sales transaction audits and share feedback to improve process knowledge and selling skills.
• Collaborate with Quality & Training teams to co-own team and unit level targets.
• Perform operational activities such as processing sales contacts and transaction monitoring.
• Share overall sales performance reporting and key project benefits.

Skills

Team management

Sales experience

Self sales experience

Education

Graduate

Job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future‑proof their business and stay ahead of the competition and customer expectations.

Job Title: Team Leader, Operations

Role and Key responsibilities:

• Responsible for over sales performance management of the program and liaise with all functions as well as clients to design sales improvement strategies
• Conduct monthly sales transaction audits and share feedback to improve process knowledge, selling skills
• Work closely with the Quality & Training teams, to co‑own team and unit level targets
• Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions
• Sharing overall sales performance reporting and key project benefits
• Knows, understands and appropriately applies sales / soft skills, methods and processes required for the position
• Keeps current with new and (or) updated selling skills / techniques, trends and development in the field

Key Skills and knowledge:

• Total 5+ Years of Experience in Team handling
• 3+ Years of Sales Experience ( Preferred Inside Sales )
• 2+ Years of Self sales Experience
• Educational Qualification : Graduate

Location:

IND Gurgaon - DLF Infinity Tower C, Portion 4th & 5th Flr

Language Requirements:

Time Type:

Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use everyday - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fueled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Company Overview:

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.