KYC Operations Team Lead - Consumer

Wise; Hyderabad; Vor Ort; INR 1.107.000 - 1.353.000; Vollzeit

Zusammenfassung

Wise in Hyderabad, India is seeking a KYC Operations Team Lead to oversee daily operations of a team of Analysts. You will drive customer-focused processes, lead end-to-end KYC reviews, and manage high-risk cases with a strong emphasis on regulatory compliance.

You will coach and develop your team, implement process improvements, and monitor KPIs to ensure quality and efficiency while collaborating with stakeholders across functions.

Qualifikationen

• Excellent verbal and written English skills
• Minimum of 5+ years of experience in Operations (CDD/EDD/AML or Risk Assessment)
• Good understanding of regulatory framework surrounding KYC/AML
• Punctual, independent, proactive and willing to get things done
• Fast learner, capable of becoming Subject Matter Expert for team
• Strong communication, interpersonal, organization and time management skills
• Ability to multi-task and provide feedback with concrete examples
• 1-2 years experience leading small to medium sized teams
• Education: Bachelor’s degree in Finance, Business Administration, Law, or related field
• Certifications: ICA, CAMS, or equivalent (EDD/AML focused)
• 1-2 years experience in KYC/AML or financial crime
• Ability to use analytics tools like Looker, Superset or others

Aufgaben

• Team Leadership: lead by example and drive customer-focused mindset across team
• People management: coach and develop KYC Analysts and manage development plans
• Operational management: identify opportunities for process improvements and support high-risk cases
• Performance management: measure KPIs and conduct regular coaching and team meetings
• Expertise Sharing: train and coach team on regulatory topics and risk-based approaches
• Planning and execution: ensure KPIs met and drive initiatives
• Stakeholder management and communication: maintain clear, timely updates to stakeholders
• Quality assurance and control: implement robust QA framework and drive continuous improvement

Kenntnisse

English proficiency

Operations experience

AML/regulatory knowledge

Ausbildung

Bachelor’s degree in Finance, Business Administration, Law, or related field

Tools

Looker

Superset

Jobbeschreibung

• Compensation: up to INR 1,230,000 - yearly

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Job Responsibilities

Team Leadership
Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

People management
Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.

Operational management
Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations, which may include acting as a direct point of contact for customers via email, phone, or video call during sensitive inquiries, interviews, or escalations.

Performance management
Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.

Expertise Sharing
Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.

Planning and execution
Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.

Stakeholder management and communication
Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas.

Quality assurance and control
Implement and maintain a robust quality assurance framework for your team. Conduct regular checks and reviews of your team’s casework to ensure accuracy, consistency, and adherence to the highest standards of our policies and regulatory obligations. Provide targeted coaching and constructive feedback based on quality findings to drive continuous improvement. Analyse quality metrics to identify trends, address root causes of errors, and develop initiatives that enhance the team's overall performance and mitigate risk.

Qualifications

Qualifications

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

A minimum of 5+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain).

Good understanding of the regulatory framework surrounding KYC/AML.

You are punctual, independent, proactive and willing to get things done.

You are a fast learner, willing to become a Subject Matter Expert for your team and support them in their problem solving.

You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.

Ability to multi-task and take responsibility in challenging situations;

You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

Proven track record of taking individual ownership and responsibilities as well as being a great team-player

Ability to analyze and move the team's metrics.

Nice to have:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.

Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused).

1-2 years experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.

1-2 years experience of leading small to medium sized teams.

Ability to use analytics tools like, looker, superset, or other.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .

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