Team Lead

Spinebiz Services Private Limited; Navi Mumbai; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Spinebiz Services Private Limited seeks a senior professional to lead end-to-end KYC/AML managed services operations in Navi Mumbai. You will oversee onboarding, CDD/EDD, monitoring, and governance, while driving continuous improvement and SLA adherence.

The role demands strong leadership, data analysis ability, and a track record of building scalable procedures and audit-ready documentation. English proficiency and timely delivery are essential.

Qualifications

• 8+ years of experience with KYC/CDD/EDD procedures and client remediation work.
• Excellent command of English, both written and verbal.
• Dynamic and able to deliver results in a timely manner.

Responsibilities

• Lead and manage end-to-end KYC/AML operations including onboarding, CDD/KYB, EDD, and monitoring.
• Supervise analysts and QC teams to ensure productivity, quality, and SLA adherence.
• Perform data analysis and prepare MIS dashboards and performance insights for management and clients.
• Monitor KPIs including turnaround time, accuracy, and quality metrics.
• Act as escalation point for complex, high-risk AML/KYC cases.
• Develop and maintain SOPs and governance documents; audit-ready process documentation.
• Drive continuous improvement and standardization across teams.
• Conduct coaching, training, and performance management activities.

Skills

KYC/AML leadership

Data analysis

SLA management

Governance

Education

Bachelor's or Master's degree

Job description

To lead and manage end-to-end KYC/AML managed services operations, ensuring high-quality, compliant, and efficient service delivery. The role requires strong leadership, data analysis capability, and expertise in building scalable operational procedures and governance frameworks.

Role & responsibilities

• Lead and manage end-to-end KYC/AML managed services operations including onboarding, CDD/KYB, EDD, and ongoing monitoring activities
• Supervise AML/KYC Analysts and QC teams to ensure productivity, quality, and SLA adherence
• Perform data analysis and prepare MIS dashboards, operational reports, and performance insights for management and clients
• Monitor operational KPIs including turnaround time, accuracy, productivity, and quality metrics
• Actasthe primary escalation point for complex, high-risk, or sensitive AML/KYC cases
• Develop and maintain SOPs, operational playbooks, governance documents, and audit-ready process documentation
• Drive continuous improvement initiatives, process optimization, and operational standardization across teams
• Conduct team reviews, coaching sessions, training, and performance management activities to enhance team capability
• Ensure compliance with AML/KYC regulations, internal controls, client policies, and audit requirements
• Coordinate with stakeholders, compliance teams, and clients to manage governance, reporting, issue resolution, and service delivery improvements

Preferred candidate profile

• Bachelors and/or Master’s degree in any related discipline.
• 8+ Years of Experience with Knowledge and relevant work experience in KYC/CDD/EDD procedures and client remediation work.
• Excellent command of the English languages, both verbal and written.
• Dynamismandability to deliver results in a timely manner.

Notice Period: Immediate Joiners to 30 days