Team Lead (Inbound US Process)

Global Services; Thane; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Global Services is seeking an experienced Team Lead Inbound US Process to manage and drive performance in our international voice operations. You will lead inbound US process teams in a fast-paced BPO environment, drive KPIs, mentor staff, and ensure client satisfaction with a focus on consistent delivery.

Join our dynamic team to contribute to performance improvements and career growth in international BPO leadership. Immediate joiners are preferred.

Qualifications

• Minimum 1 year experience as Team Lead in International Voice Process.
• Strong communication and leadership skills.
• Ability to manage performance metrics and team targets.
• Immediate joiners preferred.

Responsibilities

• Lead inbound US process teams in a fast-paced BPO environment.
• Drive KPIs including Attrition, Shrinkage, AHT, CSAT, SLA, and SPH.
• Ensure smooth operations and client satisfaction.
• Mentor and motivate team members for consistent delivery.

Skills

Team Leadership

Inbound Process

US Voice Process

Communication Skills

Analytical Thinking

Job description

About the Role:

We are seeking an experienced Team Lead Inbound US Process to manage and drive performance in our international voice operations.

Key Responsibilities

• Lead inbound US process teams in a fastpaced BPO environment
• Drive KPIs including Attrition , Shrinkage , AHT , CSAT , SLA, and SPH
• Ensure smooth operations and client satisfaction
• Mentor and motivate team members for consistent delivery

Requirements

• Minimum 1 year experience as Team Lead in International Voice Process
• Strong communication and leadership skills
• Ability to manage performance metrics and team targets
• Immediate joiners preferred

Why Join Us?

Competitive salary incentives Career growth in international BPO leadership Exposure to US process operations Dynamic work culture