Team Leader| Immediate Joiner| Travel Process |GGN

ATAIN; Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Atain in Gurgaon is seeking a Team Leader to spearhead a 15-20 member operations team in a 24x7 travel, transportation, and hospitality services environment.

The role focuses on driving productivity, quality, and CSAT while coaching team members, managing escalations, and ensuring achievement of IC targets. Strong English communication and MS Excel skills are essential.

Qualifications

• Prior experience in handling international processes.

Responsibilities

• Lead and manage a team of 15-20 members.
• Drive team performance across productivity, quality, shrinkage, and attrition.
• Provide regular coaching and support to team members.
• Review and recommend improvements to processes to enhance performance and CSAT.
• Identify training needs and address process gaps.
• Monitor performance and conduct weekly coaching sessions.
• Handle floor support and escalations.
• Ensure achievement of individual contributor (IC) targets.
• Maintain AHT levels as per targets across tenure buckets.
• Utilize basic computer skills, especially MS Excel.

Skills

Team management

English communication

Analytical ability

Organizational skills

Flexibility to 24x7

Tools

MS Excel

Job description

.

We are currently hiring for an exciting opportunity with Atain , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company:

Company Overview:
Atain offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, Atain is committed to delivering innovation, quality, and cost savings.

Equal Opportunity Employer:
Atain is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.

Job Title: Team Leader
Location: Gurgaon
Shifts: Rotational (24x7 environment)

Key Responsibilities:

• Lead and manage a team of 15- 20 members.
• Drive team performance across productivity, quality, shrinkage, and attrition.
• Provide regular coaching and support to team members.
• Review and recommend improvements to processes to enhance performance and CSAT.
• Identify training needs and address process gaps.
• Monitor performance and conduct weekly coaching sessions.
• Handle floor support and escalations.
• Ensure achievement of individual contributor (IC) targets.
• Maintain AHT levels as per targets across tenure buckets.
• Utilize basic computer skills, especially MS Excel.

Requirements:

• Prior experience in handling international processes.
• Experience in team management and supervision.
• Excellent verbal and written communication skills in English.
• Strong organizational and analytical abilities.
• Flexible to work in a 24x7 environment. 5 days a week